A Britespan tactical wizard and strategic business partner to the President and C-suite.Pulling off the impossible on a daily basis from juggling priorities, navigating the complexities of executive schedules, writing policy and updating processes, last minute travel and save the day moments.This EA is extremely resourceful.

LipLove and Beyond Beauty Boutique - Independent Distributor for skincare and cosmetics https://web.senegence.com/en_ca/distributor/814826

-Effectively juggle 65 housing projects ensuring that all information is up to date and that all parties are aware of pertinent information- Liaise between the sales centres and key departments within head office- Complete all client calls each week ensuring that clients are receiving accurate information and that any issues are escalated and resolved in a timely manner - Developed a new process to track all projects within Royal’s internal system ensuring sales staff receive up to date reports- Work closely with upper management to ensure complicated projects are progressing through the system quickly and efficiently - Analyze detailed house plans looking for errors and omissions

 Developed tremendous experience facilitating and leading projects within the department meeting project milestones Co-ordinated on-site and off-site meetings, seminars and events for 5 to 200 people, ensuring flawless execution and participant satisfaction.  Assist the SVP, VP’s, managers and staff of the department in the preparation of internal and external reports; strong commitment to consistently meet corporate presentation standards in the presentation of correspondence, reports, contracts and Board committee packages Maintained calendars of SVP & VP’s, text editing, spreadsheets, creation of databases, presentations with approval from marketing and desktop publishing/templates Led a team of process improvement and support staff ensuring that consistent SLA targets are met within high-volume role Advanced knowledge of office policy and procedures which allowed for the creation of the Administration Policy Manual detailing processes and operational procedures, including contact information for other groups, aiding in new and existing staff support; advanced minute taking and other clerical duties as assigned Created and managed the department budget of $12 million ensuring that all expense management initiatives are met and/or exceeded; monitoring accounts payable and ensuring no late fees are incurred Converted information received from other departments into required end-product information and keep Manager apprised of various matters as they arise; re-prioritize assignments to ensure the Manager’s peers and senior management requests receive immediate attention Oversaw the mandatory education requirements of the executives and department to meet all necessary designation credentials Created Onboarding Program for department to aid in the smooth transition of new hires and provide a go-to resource for existing staff Proven flexibility to adapt to multiple demands and changing priorities with excellent time management

 Proven track record providing training to Team Leaders and administrative staff on tasks within their role Lead the Administration team by overseeing and directing the duties of each team member, to ensure effective and efficient handling of administrative task and duties Regularly completed individual coaching meetings with each team member, to ensure days to day tasks and goals reflect the needs of the department and strategic goals of the company Implemented and facilitated monthly Lunch and Learn sessions, increasing employee awareness and engagement Created an administration networking forum within the companySPoC for department ensuring customer needs and department objectives are met by providing the necessary urgency, and resolution if possible by exercising tact, discretion and good judgment towards clients as well as highly sensitive confidential information and material Consistently able to provide excellent public relation skills to ensure effective interactions with both internal and external clients Prepare audiovisual and/or other presentations from input by Manager or other personnel

 Sit on the Occupational Health and Safety Committee for the company SPoC for Actuarial Services ensuring customer needs and department objectives are met by providing assistance, the necessary urgency, and resolution if possible by exercising tact, discretion and good judgment towards clients as well as highly sensitive confidential information and material Proficient in English grammar, sentence structure with good written and oral expression skills to effectively communicate the needs of the office; familiarity with business, commercial and legal terminology Ability to maintain calendars of SVP & VP’s, text editing, spreadsheets, creation of databases, presentations, desktop publishing and templates Proficient in Oracle General Ledger, Microsoft Office (Word, PowerPoint, Excel, Access), Lotus Notes, Adobe InDesign & Adobe Illustrator Knowledge of organizational charts, internal and external personnel and relationships  Prepare audiovisual and/or other presentations from input by Manager or other personnel Lead the Administration team by overseeing and directing the duties of each team member, to ensure effective and efficient handling of administrative task and duties

 Overseen all aspects of development and construction of new regional Sales Centre Organized committee and board meetings, open houses and customer events providing effective interaction with potential clients Created charts, graphs and visual aids for meetings Maintained electronic calendars of sales reps and customer contact lists Coordinated extensive corporate-wide advertising campaigns Initiated media coverage for corporate events Created brochures for line of standard homes as well as the creation of print ads for newspapers and magazines Worked with external creative company to create sell sheets for new model homes Managed all incoming and outgoing correspondence  Greeted walk-in clients and scheduled appointments Confirmed pricing and back-costing of custom homes using internal OMNIS system Communicated effectively with individuals at all levels of the organization Completed daily filing tasks; maintained well-organized filing system Confirmed blue-prints prior to plant construction of homes

 Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands Organized and schedule meetings and appointments Organized office operations and procedures Coordinated with IT department on all office equipment Managed relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time Managed contract and price negotiations with office vendors, service providers and office lease Provided general support to visitors Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored Established a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval and staff transfers Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office Ensured that results are measured against standards, while making necessary changes along the way Allocated tasks and assignments to subordinates and monitor their performance Determined current trends and provide a review to management to act on Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals and reviewing of industry publications Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise Ensured filing systems are maintained and current Oversaw adherence to office policies and procedures Analyzed and monitored internal processes Implemented procedural and policy changes to improve operational efficiency