Stephanie Trainque Email & Phone Number

Woodlawn, Tn, Us

Clarksville, Tennessee, United States

SchedulingCustomer ServicePerformance ReportingInventory ManagementFacilitate incident reportingData aggregation and reportingHiring Management

Clarksville, Tennessee, United States

Clarksville, Tennessee, United States

• Use of Microsoft Suite daily, typing 100+ wpm• Scheduling and changing patient appointments• Triage incoming and outgoing communications• Verify demographic and insurance information to determine eligibility, co-pays, authorization status, and coverage• Performing COWS, MMSE, and other assessments during appointments to assess patient's symptoms• Assess behavior and physical condition for signs of withdrawal and compliance of medication• Performing a urine analysis, buccal swab, and other testing to screen for medication compliance as well as genetic testing• Conduct order management including prior authorization, initiate and complete complex orders• Deliver weekly progress on clinical staff goals and tracked monthly company goals• Monitor team of 5+ medical assistants as well as provide primary or supplemental training in front office or medical assisting responsibilities

Davenport, Iowa, United States

• Assisted in creating a new format to conduct patient appointments via online services, later adapted to the health system's telehealth procedures.• Created a new model to address no show policy, reducing no show rate by 30% compared to the prior year.• Operated as "front office expert," earning additional 100+ hours of training in front office procedures and strategies to adapt to new systems and information. • Created patient 5+ notices, including policy forms, now part of new patient forms.• Received several awards, including awards for patient service and team contributions

Davenport, Iowa Area

• Updated and reorganized the process for completing USDA childcare food program forms, increasing the daycare’s grant return by 20%• Created and coordinated an effective daily schedule for up to twelve children – ages newborn to twelve years old• Developed policy regarding illnesses, reducing illness transmission in the facility• Implemented a new weekly meal plan each week following USDA guidelines

• Vice President of the Creative Writing Club• Awarded: Creative Writing Scholarship• Served as office assistant to the director of Women and Gender Studies• Created promotional materials for various events

• Created unique patient intake forms, streamlining the patient intake process and adding 20% more available care time per appointment• Adapted to new technology – podiatric x-ray and ultrasound – to perform routine maintenance, saving the clinic in emergency maintenance costs and preventing x-ray inaccurate x-ray imaging• Worked as a team leader to coordinate scheduling patients for the main office, two nursing homes, and two satellite offices

Clarksville, Tennessee

• Created a manual on batch scanning documents into the EHR, saving 30+ minutes per day per batch• Cross-trained in front and back office intake in a low-income, high-volume facility• Set up and assisted with procedures, performed injections and minor procedures daily• Answered phones, scheduled appointments, input and verified insurance daily

Bachelor'S Degree, Computer Science

Activities and Societies: Former Vice President of the Creative Writing ClubEst. Graduation Date: 2018

Associate Of Arts And Sciences - Aas, Medical/Clinical Assistant