Stephanie Triassi Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

-Trip designer- Communicate and build relationships with Guests, Hosts and Vendors- Manage guest’s reservations, requests for services and experiences- Research destinations and exciting activities- Processing payments- Facilitate trip planning to ensure a seamless arrival

Montreal, Canada Area

- Processing high volume of sales transactions- Resolving exchange and returns- Providing customer service from initial point of sale to final stage- Coordinate sales follow up, promotions, price adjustments and special requests forDistrict Managers- Creating new accounts and updating existing client files

Montreal

- Training all new customer service employees on systems, procedures and policies.- Supervising quality assurance and employee evaluations.-Assist with placement of orders, refunds or exchanges.-Tracking orders via the internet and over the phone.-Resolve customer complaints via phone, email and mail.-Suggest solutions when a product does not meet client’s expectations.-Advised on company information.

-Training all customer care employees to ensure consistent delivery and message to clients.-Prepare, update and evaluate training programs provided by Imperial Tobacco.-Supervising quality assurance and making appropriate recommendations for type of service.-Integrate new employees and motivate them towards the Imperial Tobacco mission and goals.

Corporate Travel AgentBook Corporate TravelExchanging flight reservations Customer ServiceAble to manage high volume of callsBook cars and hotel reservationsSabre Travel tool

Dep, Hotel Receptionist

Diploma, Massage Therapy/Therapeutic Massage