Stephanie Twomey's Location
New York, New York, United States, United States
Stephanie Twomey's Contact Details
Stephanie Twomey work email
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Stephanie Twomey personal email
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Stephanie Twomey phone numbers
About Stephanie Twomey
Stephanie Twomey is a Collaboration Tools Engineer at Gusto.
Stephanie Twomey Work Experience Details
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Collaboration Tools EngineerGustoNew York, Ny, Us -
It ManagerHellofresh Jan 2023 - Oct 2023Berlin, Berlin, De• Supervised a team of 3 IT Support Engineers and mentored team members on projects• Coordinated with vendors for installing AV systems• Collaborated in cross-departmental initiatives to implement projects• Liaised with senior leadership to understand their technology requirements and providepersonalized support• Developed and analyzed performance dashboards and scorecards to quantify and measureoutcomes and identify shortfalls, remedies and opportunities to management• Mentored and trained new IT staff on customer service skills• Managed purchase orders and processing for IT equipment -
It Support Specialist, IamHellofresh Jun 2021 - Dec 2022Berlin, Berlin, De• Built a JavaScript app with a customized API to receive onboarding information from Jiratickets and then used Google’s API to create user accounts, resulting in reducing the time spenton account creation by 85%• Created custom JavaScript and Python scripts to replace BetterCloud, saving the company$800,000 in yearly licensing costs• Integrated SSO apps via Entra ID using SAML and SCIM for several SaaS applications such asZoom, Monday.com, and Adobe Creative Cloud• Set up MFA for 1500 US employees to improve account security• Collaborated with cross-functional teams to identify redundant software and softwaremanaged by shadow IT and then brought them under official IT management• Created complex Jira workflows, automation, organized forms, and sorting systems toimprove the usability of the help desk for both end-users and technicians• Rolled out Jamf Pro for 300+ Macs and 400+ iPhones• Set up zero-touch MDM enrollment for Windows via Intune and Macs via Jamf Pro• Implemented IT asset management software to improve tracking of 3000+ devices andreduce hardware replacement costs• Worked with HR to implement offboarding automation for a HRIS system to reduce errorsand time spent submitting tickets
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Desktop Support SpecialistAdrianna Papell Oct 2019 - Jun 2021New York, Ny, Us• Assisted users across US and UK offices via phone, email, tickets, and Kaseya remote software• Handled on-boarding and off-boarding of user accounts through Active Directory and Office 365 Admin portal• Created Powershell scripts to automate and speed up computer imaging• Provided support for laptops, desktops, network printers, phones, and peripheral devices• Proactively maintained inventory of available and assigned hardware and software resources• Enacted the company's initiative to ensure every employee in the NY office could work from home by providing equipment and assisting users with setting up remote access• Utilized Freshdesk tickets to track, update, and resolve issues -
Data Management Research Assistant At SctlStony Brook University Jun 2018 - Oct 2019Stony Brook, Ny, Us• Designed and developed scripts in R and Python to automatically generate clinical reports, greatly reducing the average time to write a report from one hour to under two minutes and significantly reduced human error• Developed and restructured existing R scripts to streamline and automate data processing• Recreated psychological evaluation tests from paper form to online form in REDCap, and this reduced the time and errors involved when transferring data from the test papers to the database• Ensured the smooth running of a weekly theatre intervention study for children with ASD• Managed data in REDCap and proactively monitor REDCap database to reduce errors in data• Assisted Research Coordinators in updating and preparing IRB materials for amendments• Attended semesterly events hosted in the autism community to spread awareness of the lab and recruit additional participants -
Student Desktop Support TechnicianStony Brook University Jul 2016 - May 2019Stony Brook, Ny, Us• Diagnosed and resolved technical issues for desktops, laptops, mobile devices, and printers• Supported macOS, iOS, Windows 7, Windows 10, and Android operating systems• Assisted full-time technicians in migrating faculty computers from Windows 7 to 10 and ensured files and software were properly transferred• Provided technical support to faculty, staff, and students via phone, email, and face to face interactions• Created, responded to, escalated, and resolved tickets through Cherwell ITSM• Trained and mentored new coworkers to build skills in technical support and customer service• Used remote software Bomgar when assisting clients over the phone
Stephanie Twomey Education Details
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Stony Brook UniversityNeuroscience
Frequently Asked Questions about Stephanie Twomey
What company does Stephanie Twomey work for?
Stephanie Twomey works for Gusto
What is Stephanie Twomey's role at the current company?
Stephanie Twomey's current role is Collaboration Tools Engineer.
What is Stephanie Twomey's email address?
Stephanie Twomey's email address is tw****@****ell.com
What is Stephanie Twomey's direct phone number?
Stephanie Twomey's direct phone number is (978)-204*****
What schools did Stephanie Twomey attend?
Stephanie Twomey attended Stony Brook University.
Who are Stephanie Twomey's colleagues?
Stephanie Twomey's colleagues are Hugo Hanriot, Matthew Higel, Lauren Rennie, Marcy Stumpf, Steven Abbott, Jade Watts, Joe Roers.
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