Direct and coordinate activities of multiple branches across the United States to obtain optimum operational efficiencies and maximize profits by performing the duties personally or through subordinates. Plan, develop, and implement company policies and goals. Coordinates with each Branch Manager to maximize productivity and profitability within the branches. Work with the sales force to promote our products and services. Develop new markets to increase current market share. Develop and analyze division or departmental budgets to promote efficiency and economy. Review operating activities and sales reports to determine if changes are required in programs or operations. Work with branch managers to foster a positive and professional business culture that is compatible with corporate vision.

Direct and coordinate activities of multiple branches across the United States to obtain optimum operational efficiencies and maximize profits by performing the duties personally or through subordinates. Plan, develop, and implement company policies and goals. Coordinates with each Branch Manager to maximize productivity and profitability within the branches. Work with the sales force to promote our products and services. Develop new markets to increase current market share. Develop and analyze division or departmental budgets to promote efficiency and economy. Review operating activities and sales reports to determine if changes are required in programs or operations. Work with branch managers to foster a positive and professional business culture that is compatible with corporate vision.

Manages day-to-day operations in urgent care centers. Works to grow center’s business and to achieve or exceed annual financial goals while delivering on CareSpot’s high standards of employee and patient safety, satisfaction, and service. Manage, motivate and inspire a team of positive employees at the center to foster commitment to the CareSpot mission and values and increase customer loyalty to CareSpot. Oversee all day to day center operations, including staffing, patient flow and adherence to operational and clinical standards, and identify opportunities for improvement within the center. Ensure resources are available, including supplies and necessary equipment, for effective center operations. Coaches staff on operational methodologies and best practices to enhance service to patients, employee engagement, and foster an environment of continuous improvement. Responsible for interviewing, hiring, and training of new staff. Ensure compliance with necessary regulatory standards; ensure all credentialing and regulatory agency requirements are complete and current. Review center’s financial statements and operating scorecards to ensure success of center, identify areas for improvement, and ensure the center is tracking to meet annual goals.

Manage the day to day operations of multiple branch locations in a clinical setting including client care organization, distribution and warehouse functions, respiratory therapists as well as P&L responsibility. Coordinate and direct the activities within the branch to meet or exceed sales and margin targets; maintain adequate inventory levels and monitor purchases to control expenses. Effectively manage all branch operating costs while ensuring facility and staff compliance with Safety and Regulatory standards. Provide guidance to team members on how to provide effective and efficient service to customers/patients. Responsible for a staff which consists of customer service specialists, respiratory therapist, delivery technicians, supervisors and account executives. Maintain constant communication with our referral sources by providing in-services to present literature and educate them on the services and products provided. Ensure that all training is up to date and current with all staff members to ensure regulatory compliance. Ensure proper staff and branch compliance to include internal and external audits inclusive of Medicare, JCAHO, the State of Texas, etc. Successfully & consistently achieve branch scorecard goals. Achieve all annual core product goals to ensure profitability of product mix. Ensure all regulatory requirements are met and inspections are passed annually. Ensure that an excellent customer experience is delivered consistently including high quality patient care. Responsible for hiring, terminating, assessing and managing performance, developing, training and managing branch employees. Responsible for coordinating patient emergencies outside of normal work hours while minimizing any form of premium overtime pay. Accurately manage submission of payroll for non-exempts. Supervise and manage issues and concerns involving employees, patients, doctor’s offices, hospitals, referral sources, etc.

Extensive multi-site operations management. Responsible for managing the day to day operations of 13 medical clinics to include oral surgery, dentistry, family practice, neurosurgery and urgent care. Each clinic consisted of 1-4 providers and over 350 employees. Managed all areas and aspects of customer service as well as any patient or employee issues. Ensuring that quality service is provided while maintaining customer service at its highest standards. Incorporated process improvements to those problematic clinics to ensure and maintain a successful operation. Overall manage, lead, guide and maintain each clinic along with its employees. Drive initiatives in the management team and organizationally that contribute to long-term operational excellence. Contribute to short and long-term organizational planning and strategy as a member of the management team. Supervise and coach office manager on a weekly basis. Play a significant role in long-term planning, including an initiative geared toward operational excellence.