Stephanie Vetrano Email & Phone Number

Rockledge, Fl, Us

-Project leader for Arthur Ashe Kids Day for the US Open which includes leading 50 on court professionals, an internal team of 20 and the planning/execution of the event to engage with over 40,000 guests through tennis activities-Director for Net Generation on-court program at the US Open to bring in over 2,200 children to experience tennis at a professional level-Facilitate new player experience initiatives at collegiate and adult tournaments -Supported the first ever joint NCAA DI,II & III Championships through the leadership team, coordinating logistics for over 50 collegiate teams and 5000 guests-Coordinated the first ever kids day at the USTA National Campus in conjunction with the NCAA Tennis tournament, bringing over 600 youth to the campus to participate in tennis instruction, giveaways and off court fun

Orlando, Florida, United States

-Executed Arthur Ashe Kids Day for the US Open, including securing 500 volunteers, coordinating event day logistics and activities and engaging over 30,000 guests with tennis activities-Managed the Net Generation on-court program and leadership team to bring in over 1,600 children to experience tennis at a professional level-Liaised with sections on planning and executing Tennis Industry United Appreciation Parties in major cities; including securing venues, creating event plans, submitting invoices/contracts, and managing deadlines between all parties-Collaborated intra and inter-departmentally with 3 different teams to innovate and complete major projects

Tallahassee, Florida Area

-Directed front of house operations to deliver positive guest experiences to over 25,000 people through friendly service and attention to guest needs-Created and implemented an arrival to departure experience maximizing guest satisfaction by streamlining check in, in-tent operations and enthusiastic send-off of guests-Implemented security protocols in coordination with FSU PD and campus emergency management guidelines-Developed a system of training and scheduling for over 100 student employees to create positive guest experiences through ticketing,ushering and concessions at each show-Formulated ticket sale goals for each show, focusing on opening and closing discounted tickets to achieve maximum revenues of over$10,000 a show

Tallahassee, Florida, United States

-Coordinated with management of varsity teams to fulfill and execute event request forms and ensure spaces were set-up to fulfill the needs of the team-Arranged event-set ups, staging of equipment and furniture movement for athletic events such as banquets, meetings, games and practices-Initiated new practices to adhere to COVID-19 protocols by creating new fan seating layouts, processes for teams to get tested and staged spread out lines to keep fans safe while entering facilities for games-Ensured each stadium adhered to local, state and federal code of operations by keeping record of equipment repairs, work orders and maintenance logs

Tallahassee, Florida, United States

-Delivered excellent customer service to each and every fan entering Doak Campbell Stadium.-Proactively offer assistance and respond to the needs and questions of all fans.-Executed thorough knowledge of our normal policies and procedures as an organization, as well as COVID-19 policies and procedures, keeping fans and athletes safe-Assisted in game-day operations at the Dunlap Champions Club, including check-in, will-call, etc.

Cincinnati, Ohio, United States

-Conducted training of 36 diverse field service interns over a 5-week span to effectively execute all court duties and operations during the 9-day tournament-Collaborated with the Director of Finance to establish pars for on court products, execute data analysis to reorder goods, an d utilize inventory practices to manage over 10,000 units of product-Established relationships with contractors and was responsible for the progress of the court resurfacing project to 17 tennis courts-Acted as the main liaison between the courts and facilities team and tour supervisors, referees and staff to ensure tour andtournament standards were upheld each match-Coordinated set-up and event-day logistics of all 17 courts for over 200 matches in a 9-day span and ensured the facility was preparedto host over 150,000 guests

Tallahassee, Florida, United States

-Provided premier customer service while managing transactions, using a POS system and collecting/tendering payments-Worked in a timely manner to provide assistance and create customer satisfaction-Created a positive work environment by working with a team to answer customer inquiries andleave our guests satisfied-Implemented associate and customer safety by adhering to Publix safety guidelines andcontinuous training

Tallahassee, Florida, United States

-Cultivated and lead a team of 15 students to work with local businesses and get food sponsorships for Dance Marathon events-Collaborated with 20 other student leaders on the 2021 executive board to build relationships and achieve goals for our 26th year-Built relationships with community members and managers to secure food donations for our events throughout the year and our Marathon in March which over 1,500 students attend

Tallahassee, Florida, United States

-Built relationships with local restaurants to get food donated for the marathon-Obtained over 6 contracts and more than $2,000 of in-kind sponsorships-Arranged share it nights and other fundraisers-Work with other captains to put together successful marathon-Encourage and inform students about dance marathon

Tallahassee, Florida Area

-Built relationships with local restaurants to get food donated for the marathon-Obtained over 6 contracts and more than $2,000 of in-kind sponsorships-Arranged share it nights and other fundraisers-Work with other captains to put together successful marathon-Encourage and inform students about dance marathon

Tallahassee, Florida, United States

-Empowered student leaders by allowing them to make their own committee decisions while giving guidance on ideas and ensuring decisions followed FSU event and safety guidelines-Facilitated weekly meetings that gave our 30 team members a space to collaborate, innovate, problem solve and plan events-Managed a $280,000 budget by delegating effectively to our 7 committees and maximizing our budget by obtaining over $20,000 incommunity sponsorships-Advocated for students and our team by effectively communicating our goals and event plans with SGA, the University HomecomingCommittee and the Division of Student Affairs on all matters relating to Homecoming statutes, funding, and events

Tallahassee, Florida, United States

-Coordinated food sponsors for 5 events, staff, Homecoming Concert, Pow Wow, and judge’s meals-Obtained over $17,000 of sponsorships-Secured monetary sponsorships from businesses for Homecoming events -Fulfilled sponsor benefits and accommodations during the week of Homecoming

Melbourne, Florida Area

-Assisted customers with their shopping experience-Sold and communicated benefits of opening a store credit card-Operated a POS system and learned how to handle monetary, check, and card transactions-Enforced store standards and rules-Worked with a team of 15 employees to complete tasks and operate the store-Worked and operated a store that made over $1,000,000 a year

Kissimmee, Florida, United States

-Coordinated with wish-granting organizations the families plan for the entire week of their vacation-Worked with over 240 wish-granting organizations, such as Make a Wish-Called and communicated with the major theme parks in Orlando to coordinate the familiestickets and experiences during their trip

Master'S Degree, Sport And Fitness Administration/Management

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Garnet and Gold Scholar Society, Inter-Residence Hall Council, Lady Spirithunters, Garnet and Gold Key Honor.