• Teach computer science and computer-related courses to middle school students.• Design classroom curriculum, including course objectives and learning goals.• Determine and assign appropriate homework assignments to engage students in content and reinforce classroom lessons. • Evaluate student progress. Administer proper and consistent classroom management techniques to maintain a safe and productive learning environment.• Ensure students are aware of proper computer and internet use and enforce all computer safety and internet policies. • Maintain open communication with parents through phone calls, emails, and attend Open House events. • Maintain accurate and complete attendance and assignment logs for administrative records

• Provide first line support via live chat and telephones to the community of 10,000 House Members, Officers and staff requiring assistance with information technology issues and problems • Recorded all problems and requests using Remedy 7.5• Troubleshoot Exchange sync issues and calendar issues• Create and maintained accounts on Blackberry Enterprise Server version 5.0 • Setup email connections on Smart Phones such as iPhone, Android and iPad to MS Exchange using Good• Assist with installation and troubleshooting of Cisco VPN AnyConnect Client• Enable and reset RSA SecurID passcodes• Create and manage user accounts in Active Directory

• Analyze and monitor physical and virtual servers to ensure their availability to system users.• Experience troubleshooting network connectivity• Conduct updates on virtual servers using VMware Infrastructure Client.• Backup servers and maintain disaster recovery disks on critical systems using Drobo and Backup4All • Experience imaging Microsoft workstations with Symantec Ghost

• Provide technical advice and troubleshoot errors for system users• Diagnose and resolve desktop, printer, and LAN hardware and software issues• Experience troubleshooting network connectivity issues (including, LAN, WAN and VPN), and coordinate vendor services• Rectify hardware failures in laptops, printers, scanners and PDAs• Experience with Active Directory, Windows Server 2003, MS Exchange 2003, TCP/IP and DNS, Netgear router configuration• Handle Windows 2003 server and client operating system related issues such as login errors and mail connectivity issues. • Perform user account setup within Active Directory to include email and group membership• Certified Verifone Installation and Service Technician in the area of Ruby SuperSystem®