Stephanie Violette Email & Phone Number

Richardson, Texas, US

San Antonio, Texas, US

-Developed and implemented new processes around compliance initiatives-Analyzed data and provided performance metrics to ensure business operations met businessneeds for the third-party partners-Assisted in establishing procedures to consolidate coaching and feedback-Analyzed budget for each supplier partner using system hours and forecasting.

San Antonio, Texas, US

• Supported my district by providing detailed reporting and analysis to leaders
• Built and maintained relationships leaders, peers and various business partners
• Proactively identified successes and opportunities to inspire innovation and automation while identifying risk factors and ensuring USAA is Compliant
• Mentored several relationship specialist and Leaders, helping them develop strong Coaching and Leadership skills

San Antonio, Texas, US

• Managed various teams of multiple levels within Retail Bank and Insurance
• Partnered with leaders and front line MSR’s to promote career development techniques
• Lead the Beyond You Program initiative for Retail bank, an initiative focused on the development of Senior MSR’s and steps they can take to enhance their personal career growth
• Coached and developed multiple high performing teams
• Recognition coordinator for Tampa Retail Bank Teams
• Coordinated visits for Senior Bank Leadership working to ensure each visit is a success

• Ensured the Branch was Compliant in all aspects of branch operation
• Analyzed data of Branch performance, establishing guidelines for consistency and growth
• Partnered with the Teller Manager to ensure the day-to-day operations of the branch were met
• Focused on face-to-face Customer interaction to ensure customer satisfaction and branch performance

• Managed a client-focused office and Financial Center Team
• Responsible for day-to-day branch operations with a primary focus on face-to-face Customer interaction
• Analyzed branch performance to ensure sales growth
• Ensured Customer Satisfaction was the top priority
• Focused on efficiency, branch performance, Compliance accuracy and branch customer growth
• Established a positive and engaged team atmosphere through positive leadership and employee development

Chester, GB

• Managed successful call center teams in Quality Assurance, Customer Service, Collections, Outbound Telemarketing, Inbound Telemarketing and Fraud
• Responsible for understanding Call Center Strategies, forecasting call volume and ensuring appropriate staffing
• Customer Satisfaction was the top priority with the Motto “Think of Yourself as a Customer”
• High level of focus on Compliance accuracy and Banking Regulations
• Established several highly successful and engaged teams through positive leadership and employee development

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General