Stephanie Violette Email & Phone Number

Richardson, Texas, Us

San Antonio, Texas, Us

-Developed and implemented new processes around compliance initiatives-Analyzed data and provided performance metrics to ensure business operations met businessneeds for the third-party partners-Assisted in establishing procedures to consolidate coaching and feedback-Analyzed budget for each supplier partner using system hours and forecasting data-Generated performance reports for compliance data, operational data, member satisfaction,transfer data and average handle time daily, weekly, and monthly-Produced and reviewed Service Level Agreement data to ensure accuracy and completeness-Partnered with Quality team to implement a successful new processes for performance accountability

San Antonio, Texas, Us

•Supported my district by providing detailed reporting and analysis to leaders•Built and maintained relationships leaders, peers and various business partners•Proactively identified successes and opportunities to inspire innovation and automation while identifying risk factors and ensuring USAA is Compliant•Mentored several relationship specialist and Leaders, helping them develop strong Coaching and Leadership skills

San Antonio, Texas, Us

• Managed various teams of multiple levels within Retail Bank and Insurance • Partnered with leaders and front line MSR’s to promote career development techniques• Lead the Beyond You Program initiative for Retail bank, an initiative focused on the development of Senior MSR’s and steps they can take to enhance their personal career growth• Coached and developed multiple high performing teams• Recognition coordinator for Tampa Retail Bank Teams• Coordinated visits for Senior Bank Leadership working to ensure each visit is a success• DUNAMIS- Core Team member• Licensed Insurance Agent-Managing in USAA P&C Insurance in 2012-2014• Proficient in MS Office, including building excel spreadsheets utilizing complex formulasAwards1st Quarter Ambassador Winner, 20172016- Q2 Team of the QuarterJuly 2016- BIS Top Referring team (Team awarded 4 hours off phones & $500.00 for a team building event)2016 UCOUNT Leadership Award2015 UCOUNT Leadership Award2013 Volunteer of the Year Award (representing Tampa)

• Ensured the Branch was Compliant in all aspects of branch operation• Analyzed data of Branch performance, establishing guidelines for consistency and growth• Partnered with the Teller Manager to ensure the day-to-day operations of the branch were met• Focused on face-to-face Customer interaction to ensure customer satisfaction and branch performance

• Managed a client-focused office and Financial Center Team• Responsible for day-to-day branch operations with a primary focus on face-to-face Customer interaction• Analyzed branch performance to ensure sales growth• Ensured Customer Satisfaction was the top priority• Focused on efficiency, branch performance, Compliance accuracy and branch customer growth• Established a positive and engaged team atmosphere through positive leadership and employee development

Chester, Gb

• Managed successful call center teams in Quality Assurance, Customer Service, Collections, Outbound Telemarketing, Inbound Telemarketing and Fraud• Responsible for understanding Call Center Strategies, forecasting call volume and ensuring appropriate staffing• Customer Satisfaction was the top priority with the Motto “Think of Yourself as a Customer”• High level of focus on Compliance accuracy and Banking Regulations• Established several highly successful and engaged teams through positive leadership and employee development

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General