Stephanie Von Stange Email and Phone Number
I’m a customer-focused hospitality professional looking to leverage a strong hospitality background and outstanding customer service skills to transition into the corporate world. Spearheading logistics, operations management, and quality assurance for industry leaders such as Academy LA, Beverly Wilshire, A Four Seasons Hotel, and Pine Hollow Country Club. I am incredibly passionate about achieving high customer satisfaction, quality standards, productivity, and service levels. With a strong focus on continuous improvements, I am highly skilled at spearheading day-to-day operations and logistics within fast-paced environments. I am also a motivational leader with experience building and guiding high-performing teams in delivering an exemplary guest experience. Additionally, I possess strong academic qualifications, including a Bachelor of Science in Hotel Management from The Pennsylvania State University.A few recent accomplishments:📌 Commended by executive leadership for increasing guest/employee satisfaction approximately 30% by expertly and efficiently resolving complex guest and staff issues/complaints. 📌 Analyzed areas for improvement and optimized pre-arrival communications and VIP guest arrival preparation while connecting with high-profile guests during their stay, boosting guest satisfaction ratings. 📌 Utilized exceptional leadership abilities to direct 162 union staff members in maintaining VIP rooms in impeccable condition while consistently meeting all luxury standards. 📌 Demonstrated track record overseeing several special projects, including introducing new in-room stationery folders and pre-renovation tasks and designing a runners closet to enhance staff efficiency and reduce guest wait time 50%.In my free time, I enjoy traveling, watching movies and TV, cooking, baking, and biking along the beach. Specialties, Expertise, & Attributes:Customer Service, Hospitality, Logistics, Relationship Building, Operations Management, Quality Assurance, Meeting Coordination, Customer Satisfaction, Technology Integration, Negotiations, Documentation, Needs Assessments, Continuous Improvements, Research/Analytics, Team LeadershipI look forward to meeting you! You can reach me at Stephvonstange@gmail.com.
-
Operations ManagerAcademy La Jan 2024 - Present
-
Floor ManagerAcademy La Jun 2022 - Dec 2023• Oversee all aspects of nightly operations, building a safe, fun environment for all guests and staff members to increase retention. • Manage 60+ employees, including bartenders, barbacks, porters, ushers, runners, servers, box office personnel, and security teams, while monitoring for maximized productivity and efficiency. • Coordinate and conduct nightly pour tests to monitor and control inventory while incorporating key changes to increase operational efficiency, effectiveness, and communication.
-
Assistant Rooms ManagerBeverly Wilshire Beverly Hills, A Four Seasons Hotel Jun 2018 - Mar 2020• Managed 12 front desk agents in preparing for site inspections and group arrivals while serving as the acting manager on duty on most shifts, facilitating morning meetings to assure team preparation. • Publicly recognized twice by the Regional Vice President for outstanding performance.• Planned, organized, and executed the hotel’s Easter Holiday Party in 2019, ordering all supplies, coordinating a small petting zoo, obtaining snacks and beverages, creating advertising flyers, creating Easter baskets, and managing event operations with 100+ attendees.
-
Residental Dining Student EmployeePenn State University Oct 2016 - May 2017University Park, Pa, Us -
Controller Intern - Pool Manager - Bridal AttendantPine Hollow Country Club Jun 2016 - Aug 2016• Created and documented the accounting department’s policies and procedures manual to improve organizational efforts. • Managed all aspects of pool operations, focusing on scheduling lifeguard staff members and overseeing the day-to-day functions while maintaining a safe environment for all swimmers. • Summarized various financial transactions for the charity fund from numerous events with extreme accuracy. -
HostessThe Greene Turtle Sports Bar & Grille May 2016 - Aug 2016Columbia, Md, Us• Provided outstanding customer service while greeting and seating guests, obtaining 98% guest satisfaction.• Retained a friendly and professional demeanor when answering phones to answer questions and place reservations for diverse clients. • Offered excellent customer support by accurately placing pick-up orders while delivering a pleasant, positive guest experience. -
Assistant Events DirectorPine Hollow Country Club Jul 2015 - Aug 2015• Handled a variety of key administrative duties, including creating banquet event orders in an accurate and efficient manner. • Attended and participated in client meetings to assess event needs and develop strategic plans. • Collaborated closely with the events director to coordinate and execute all member/non-member events, ensuring optimal event success and 100% guest and member satisfaction.
-
Rooms InternAka May 2014 - Aug 2014Plymouth Meeting, Pa, Us• Supported front desk operations by checking-in guests, retrieving packages, inputting bookings into the system, and answering phones.• Collaborated with housekeeping department personnel by thoroughly inspecting rooms, maintaining inventory, and assigning rooms to staff members. • Provided exceptional customer service by answering questions pertaining to hotel policies and services and informing guests of community attractions and events to increase customer retention. -
Owner/ Head BakerVon Cup-N-Cakes 2011 - 2013• Established and launched a small business catering desserts for local businesses and high-profile individuals such as L.L. Cool J.
-
Human Resources Summer InternThe Garden City Hotel Jul 2012 - Aug 2012Garden City, Ny, Us• Updated and reorganized detailed employee files in preparation for new ownership to improve accessibility. -
Summer InternTesta Wines Of The World Jun 2010 - Aug 2010Us• Prepared and produced various POS materials for sales representatives, customers, and major events.• Researched potential customers and new brands while collaborating with the Director of Marketing, the Vice President/Corporate Secretary, and the President/Owner.
Stephanie Von Stange Skills
Stephanie Von Stange Education Details
-
Penn State UniversityHospitality Management -
Bond UniversityHospitality Management
-
Florence University Of The ArtsInternational Hospitality Management And Cuisine
Frequently Asked Questions about Stephanie Von Stange
What company does Stephanie Von Stange work for?
Stephanie Von Stange works for Academy La
What is Stephanie Von Stange's role at the current company?
Stephanie Von Stange's current role is Customer Service ⭐ Hospitality ⭐ Logistics ⭐ Relationship Building.
What schools did Stephanie Von Stange attend?
Stephanie Von Stange attended Penn State University, Bond University, Florence University Of The Arts.
What skills is Stephanie Von Stange known for?
Stephanie Von Stange has skills like Hospitality Management, Event Planning, Event Management, Time Management, Cooking.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial