Stephanie W Email & Phone Number

Working within the ICT department to provide support throughout the organisation and develop agile working.

Managing a very demanding area of properties. Working to assist the Association to deliver its strategic direction by continually improving, developing and delivering quality customer services and enhanced care for the tenants of NPT Homes. Duties include preparing information for the allocation of NPT Homes properties, working as a team to deal with applications and Senior Housing Officer with allocations of houses. This role also involves interviewing tenants, prospective tenants and the… Show more Managing a very demanding area of properties. Working to assist the Association to deliver its strategic direction by continually improving, developing and delivering quality customer services and enhanced care for the tenants of NPT Homes. Duties include preparing information for the allocation of NPT Homes properties, working as a team to deal with applications and Senior Housing Officer with allocations of houses. This role also involves interviewing tenants, prospective tenants and the public either during home visits or in the office environment and preparing reports from these interviews. Managing rent arrears, preparing court paperwork when needed. Attending meetings such as child protection case conferences. Show less

Constant monitoring of statistics using a number of large spreadsheets, preparing reports and presentations. Informing other departments within the organisation of findings during reviews of policies and procedures and promoting change.

- Developed support plan- Led Tenant profile exercise from start to finish- Wrote policies and procedures based on needs of the organisation- Administrative work- Liaised with other organisations and teams- Managed meetings- Presentations to people of all levels- Telephone work

The role involves managing a designated patch of housing by keeping in regular contact with tenants, looking after rental income and dealing with anti social behavior issues.- Estate Management - ensure the area is kept to an acceptable standard.- Rent management,- Anti social behavior management.- Liaise with housing benefit, council tax etc- Deal with financial issues,- Deal with social issues.

- General administrative work.- Manage reception desk - deal with tenants and other services.- Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail.- Produce business letters, reports or office memos using word processing programmes- Monitor information using systems like QLs and Microsoft Office.- Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their… Show more - General administrative work.- Manage reception desk - deal with tenants and other services.- Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail.- Produce business letters, reports or office memos using word processing programmes- Monitor information using systems like QLs and Microsoft Office.- Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries. Show less

Neath, Neath Port Talbot

In house support worker for people with server learning and physical disabilities. Providing personal care and household care on a 24 hour basis

Volunteer refuge worker at Women's Aid working closely with abused women and their children who are living in refuges to escape domestic violence. Providing personal support, welfare support and ensuring that women are provided with a safe and supportive environment.

Bsc (Hons) Housing Policy & Practice, Housing, 2.1

Completed and achieved a Corporate membership within the Chartered Institute of Housing

A Levels, Geography, Sociology And Photography

Education record