Stephanie Walker Email & Phone Number

Tulsa, Ok

• Manage the service relationship with IT Teams (including Managers up to C-Level Executives) for the top 50 Cox Business strategic customers to serve as customer liaison for service issues and questions as well as a point of escalation in the event of an outage or service interruption.• Work closely with diverse business groups during and after customer service disruptions to manage internal communications between sales, technical frontline fix agents and engineering as well as communication to customers including reviewing, editing and delivering Post Incident Reports and escalations when necessary. • Manage problem-solving process through resolution for chronic service issues

Tulsa, Oklahoma Area

• Worked closely with many functional business groups to manage project teams to install/upgrade service (including the build process) for large, complex Cox Business customer solutions such that projected revenue was attained on schedule in accordance with company financial goals• Build and maintain relationships with customers and vendors to create partnerships resulting timely and efficient project management and the best possible customer experience.

Tulsa, Oklahoma Area

• Sold Cox Business services for data and voice network solutions delivered via Cox’s fiber-to-the-premise and hybrid-fiber-coax (HFC) networks• Identified and sold voice, data and disaster recovery solutions to small business and enterprise prospects in the Tulsa and Oklahoma City metro areas. Products included internet access, MetroE, private line, PRI, SIP Trunking and POTS• Responsible for revenue retention and growth while negotiating contract renewals and upsell opportunities with existing customers as well as the acquisition of new customers • Successfully completed sales training. (Resolutions Systems Inc.’s IMPACT Selling System, Cox Business Product Prime)

Tulsa, Oklahoma Area

• Sold large product suite of data, internet, Ethernet, VPN and voice network solutions to existing Level 3 customers in Virginia• Responsible for revenue retention and growth in base of 300+ existing small to medium enterprise customers accounting for $350,000 in monthly revenue• Responsible for meeting monthly sales quota and monthly revenue targets. Consistently met revenue attainment targets

•Market telecommunication services and drive sales to existing customers and prospects by developing brand image as a reliable and responsive provider of carrier-grade broadband service through public relations, event marketing, direct marketing campaigns, customer relationship management, sales tools development and external communications•Developed, implemented and supported successful marketing campaigns contributing to a 49% increase in sales revenue over 2 years

Tulsa, Oklahoma Area

• Drove sales by developing brand image as a provider of carrier-grade broadband service • Marketed telecommunication services to existing customers and prospects in Tier 2 and 3 markets through public relations, direct mail, industry trade shows, and editorial content in print media • Prospected for new customers among internet service providers, telephone companies and cable companies• Developed, implemented and supported successful marketing campaigns contributing to a 49% increase in sales revenue over 2 years• Learned MapInfo (GIS software application) to create customer-facing maps of over 19,000 route miles of fiber across 23 states• Managed customer relationships through events and industry trade shows

•Developed and managed brand image and presence for SpaceCom Systems in four main vertical markets (financial services, radio, weather and paging) through print media advertising, industry trade shows, press releases, newsletters, direct mail and event marketing•Marketed new technologies in satellite communications to the radio, paging, weather and financial services industries •Managed the company’s attendance and/or exhibition at 13-20 industry trade shows per year, including supervision of design and construction of a 20x30’ custom exhibit•Managed customer relationships through events and industry trade shows

Ba, Journalism

Activities and Societies: Zeta Tau Alpha

Education record