FCi is your comprehensive fulfillment partner, bringing together a powerful array of business and marketing solutions into one commanding and convenient hub built around you- our customer.We have the tools and the know-how you need to create business efficiencies beyond what you thought possible, and to deliver what you require most – positive, profitable results.Products: Fulfillment, Digital Printing, Print On Demand, Website Development, Business Process Improvement, One-to-One MarketingFounded in 1988, Fulfillment Concepts, Inc. (FCi) is a cutting edge fulfillment, digital print, interactive development, mail services, and one-to-one marketing company with over 100 years collective experience in the fulfillment and mail industry. FCi has a 150,000 sq. ft secure facility on-site with the corporate headquarters, and an additional 80,000 sq. ft off-site facility, both located in Louisville, KY. In addition, FCi maintains a presence on the West Coast with a sate-of-the-art facility in California. FCi helps our customers grow their businesses through effective marketing communications efforts focusing on literature distribution, print on demand services, cross media marketing, and website design and development including e-commerce sites and web-to-print portals.FCi also assist clients with warehousing and product fulfillment services. For more information please contact an FCi representative at 502.266.5555.

Managed the main revenue account and ensured orders were arriving as expected to numerous retail stores. Determined work processes and procedures, prepared daily work schedule, and expedited workflow. Identified employees’ skills and developed them by coaching and counseling employees on a regular basis. Trained individuals and team to develop technical, teamwork, and problem solving skills to ensure that quality and order flow were met. Supported integration of new business accounts. Worked closely with the warehouse management staff to ensure timeliness of work to the warehouse and to ensure customer’s requests were being completed in a timely manner. Assisted in making our facility ISO 9000:2001 – Quality Management System compliant by documenting all processes used within my department.

Managed facility customer service department in every day operations, which included order processing and shipment. Interacted with Clients Customer Service to aid in expediting orders through the warehouse shipping process to meet customer deadlines and to meet all customer expectations. Effectively worked with management staff to reduce company chargeback’s by over 50%.