Stephanie Waran Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

(A) Managing growth for new membership admissions and new qualification enrolments(B) Management of the Bank’s representatives (relationship management)(C) Build new partnerships with the countries in the Asia region

Kuala Lumpur, Malaysia

(A) Successful managed and implemented the following projects including data migrations:- AICB Integrated Membership & Qualification System Phase 1, 2 and 3- Data Warehouse using Datamart- Online Examination Platform by PearsonVue- Qualification Quality Review Phase 1 and 2- Moodle Integration- Customer Data Platform - Digital Certificate(B) Change Management- Assist Project Director to drive the changes that are arising from the project implementation

Kuala Lumpur, Malaysia

(A) Admissions- Review and evaluate enrolment applications in compliance to the entry and exemption policy including liaising with employers on the applications and enquiries- Handle panel review meeting and grant exemptions according to the requirements- Developed admissions workflow, operational procedures and processes(B) System and Operations- Involved in the development of new system in 2015 as one of the key users to specify the business requirements and User… Show more (A) Admissions- Review and evaluate enrolment applications in compliance to the entry and exemption policy including liaising with employers on the applications and enquiries- Handle panel review meeting and grant exemptions according to the requirements- Developed admissions workflow, operational procedures and processes(B) System and Operations- Involved in the development of new system in 2015 as one of the key users to specify the business requirements and User Acceptance Test (UAT)- Conducted briefing to the Banks’ L&D co-ordinators on the new system workflow and processes(C) Projects- Led the team in the clean-up for CCP-CCE extension of time limit exercise- Led the team in conversion exercise for EB/PB - Led the team in the system and technical aspect for the launch of new qualifications- Developed end-to-end process workflow for Competency Validation Assessment (CVA) & Prior Experiential Conversion (PEC) Programme- Migration of Moodle hosting and Moodle upgrade project Show less

Kuala Lumpur, Malaysia

- Developed and updated qualifications policy for the Education Division

Kuala Lumpur, Malaysia

- Liaised with AICB partner to develop the Corporate Governance and Risk programme

Kuala Lumpur, Malaysia

Conducted and developed the following trainings:(A) Customer Service Training- Conducted Customer Service Training for the branches, Call Centre and support functions within the Bank(B) Call Centre Training- Conducted Call Centre operations training including customer service- Conducted on-the-job training as part of calls improvement programme- Conducted the train-the-trainer for HSBC Call Centre, Korea- Developed the Customer Service kit for Call Centre(C)… Show more Conducted and developed the following trainings:(A) Customer Service Training- Conducted Customer Service Training for the branches, Call Centre and support functions within the Bank(B) Call Centre Training- Conducted Call Centre operations training including customer service- Conducted on-the-job training as part of calls improvement programme- Conducted the train-the-trainer for HSBC Call Centre, Korea- Developed the Customer Service kit for Call Centre(C) Branch Operations TrainingsConducted the following trainings:- Control Procedures Course- Account opening process including KYC/CDD, AML/CFT and compliance- Teller Operations Course including hands-on simulation- Time Deposit and Remittances Course- Foreign Exchange Administrative Rules (FEAR)(D) New Branch Trainings- One of the key trainers to conduct new branch training 6 new conventional and 28 new Amanah branches- Developed learning logs for the staff during the on-the-job training- Performed new branch simulations- Supported the new branch opening in the branch operation during the branch soft-launch(E) Mandatory Trainings- Managed the entire bank (non-management staff) staff’s mandatory trainings- Conducted the mandatory trainings such as Information Security, AML/CFT and Compliance(F) On-boarding Programmes- Conducted the New Hire On-boarding programmes- Managed and conducted the On-boarding programmes for RBWM’s sales team(G) New System- HSBC Malaysia was the pioneer to launch the new system (One-HSBC system) and was in the core team to develop and design the new system- Worked closely with HSBC USA, Australia and UK during the development period- Involved in the online training content development of the new system- Conducted training and provided on-the-job training to the branch staff- Designed workflows and processes for the new system Show less

Kuala Lumpur, Malaysia

- The liaison Officer to manage the Customer Assessment and Relationship Management system (CARM) and to ensure the data are migrated to CARM- In charge of the security documentations and insurance renewal for corporate loans

Kuala Lumpur, Malaysia

- The pioneer for HSBC Call Centre Malaysia

Kuala Lumpur, Malaysia

- Performed Savings and Current account opening and complied with the account opening requirements- Understood and practised the AML/CFT process and procedures- Performed day-to-day teller duties- Relieved for the branch operations including time deposit, remittances, safe locker and branch secretary duties- Assisted the Branch Liaison in the system conversion and was the key person for the system testing

Change Management Foundation & Practitioner

Prince2, Project Management

Private Secretarial Course

Sijil Pelajaran Malaysia