Strategy, Performance and Organizational Standards Division

o Managed the daily activities of an interdisciplinary team to ensure COVID-19 Case and Outbreak Management is completed as per Ministry of Health Guidelines and Data Entry Standards within mandated timelines and according to departmental policies.o Reviewed and synthesized literature, analyzed health status and community data to develop program goals and objectives; assign project work; and produce program reports.o Delivered two community forums to provide outbreak management guidelines and resources to high priority settings in advance of the respiratory season.o Conceptualized operations to manage the first year post pandemic with concurrent COVID-19, ARI and Influenza outbreaks, coordinating mandatory data entry across two separate platforms and created team operational process manuals. o Facilitated data quality improvement initiatives and program evaluation to inform decision making, evaluate performance targets, analyze program gaps, and improve service. o Delivered individual performance management coaching and facilitated weekly team scrums to improve service quality, and promote shared learning and team building. o Led change management to transition outbreak management from a team of over 30 internal and 15 external staff to 8 internal staff only. Streamlined operations by shifting tasks to different staff disciplines maximizing the use of available resources. Managed external stakeholder expectations, authentically mediated resistance to change, energized team culture, and compassionately supported staff needs through transition. o Chaired community coalition, liaising with hospitals, health system partners, and Ministry/agency authorities to consult, advise, and exchange information improving coordination of outbreak management and strengthening service delivery.

○ Managed clinical operations for COVID-19 vaccine clinics in alignment with Ministry of Health Guidance and Medical Directives, ensuring compliance with infection prevention and control, vaccine cold chain management, and privacy and confidentiality laws.○ Assigned work and supervised internal staff along with external physicians, dentists, pharmacists, contract nurses and volunteers, ensuring safe and efficient clinic operations.○ Executed a new service delivery model using 4 small mobile teams, home visits, and a retrofitted GRT bus with flexibility to scale up staffing based on forecasted clinic demand achieving goal to promote health equity and reduce barriers to service. ○ Evaluated data on vaccination rates to identify under-served communities, developed partnerships to build trust and deliver health education, and collaborated with community agencies to source and promote mobile clinics. ○ Produced mobile clinics operations manual, policies and procedures; developed and delivered staff training, conceived logistics for operations, and executed process evaluations to improve quality and efficiency of service.○ Facilitated cultural safety, diversity, and inclusion in serving clients and among staff, including resource development and training.

○ Coordinated a team conducting COVID-19 contact outreach and case monitoring with responsibility to assign and supervise work and provide technical expertise and coaching.○ Facilitated team training to transition from an EMR to a new provincial data entry platform, Salesforce, with onboarding successfully completed within 2-week deadline. ○ Produced team process documents and manuals to ensure standards of care and business continuity with regular revisions to ensure compliance with Ministry of Health Guidance and technical standards.○ Integrated an external team funded by the Ministry of Health in a remote capacity to support achievement of local case management. Conceptualized operations, developed process manuals and executed training, with ongoing responsibility to provide technical expertise, assign daily priorities, mediate concerns, and initiate process efficiencies. ○ Coordinated the first, large group, remote onboarding of nursing students with a cohort of 10 students. Conceptualized and organized team mentorship model.

-used relationship building and interpersonal skills to proactively reach out to individual school administrators to offer information about the healthy schools approach while aligning the process with their school board mandates and requirements from the Ministry of Education to obtain trust and interest in partnering-used community mobilization skills to form healthy school committees-used group facilitation, capacity building, and strategy development skills to assist committees in assessing their school community's needs, setting goals and objectives, creating and implementing an action plan, and evaluating and celebrating achievements-developed partnerships with community agencies to deliver combined education presentations to school communities on a variety of health topics-held the leadership role of Nursing Student Preceptor Program Facilitator responsible for liaising with nursing colleges and universities to organize nursing student placements across the Public Health Department

-formed, chaired, and facilitated a divisional project team to plan and implement a new harm reduction clinical services model-produced standard operating procedures, policies, and procedure manuals for clinic operations-developed internal and external communication tools to launch the new clinical services model-developed training materials, organized, and delivered training to interdisciplinary staff-through consultation with reception staff, developed a new service delivery model for the distribution of harm reduction supplies through reception, including designing the physical set-up and storage of supplies; purchasing storage equipment and coordinating installation; and developing a discrete and respectful process for clients to access supplies-coordinated day-to-day operations of service model, including staff scheduling, supply monitoring and ordering, and conducting process evaluations to promote client centred service-organized monthly nursing scrums to support professional nursing practice, inviting divisional guests as needed to facilitate knowledge sharing and skill development-maintained harm reduction supply inventory for two clinic locations through monitoring weekly distribution numbers, identifying trends, anticipating needs, and adjusting supply orders as necessary-provided direct clinical services through working in the Harm Reduction Clinic and on an outreach community van

-motivated, empowered, and enabled productive participation of community members in project committees -used group facilitation skills to guide community committees to review local data, identify key issues, set priority objectives, and select, implement, and evaluate diverse health promotion strategies-created and distributed RFPs, lead the collaborative review and selection process, project managed the contracts to successful completion by stated deadlines-coordinated collaboration between external consultants and community committees, utilizing mediation and interpersonal skills to ensure community needs were met-presented on community led initiatives at regional council meetings-developed a new platform for nursing documentation of health promotion work and lead cross-divisional training and implementation of the new tool-completed grant applications to support community led initiatives-provided individual smoking cessation counselling using motivational interviewing skills-provided large group health education-acted as a consultant to workplaces to support development of supportive work environments and healthy policies-responded to radio, TV, and print media requests-developed and implemented health communication strategies

Worked as the sole Registered Nurse in a single physician walk-in clinic using critical thinking and independent judgement skills to work quickly and calmly to prioritize and multi-task within a face-paced primary health care clinic.

Worked as part of an interdisciplinary team to provide primary health care services, including conducting formal assessments of health needs, providing nursing care, delivering health teaching, and planning, implementing, and evaluating clinic programs.