Stephanie Weigel Email & Phone Number

Bismarck, Nd, Us

As a Director, Client Management, I was responsible for for staffing, developing and managing a team of Client Success Managers. I was accountable for client health, client adoption, and project success for a portfolio of work owned by my team. - Recruited, developed, managed and retained a diverse and distributed team of resources supporting Modern Hire solutions.- Grew the Client Success team through hiring, coaching, development and engagement to ensure adoption of methodologies, delivery of quality work and to ensure company objectives were met.- Ensured resources are adhering to standard Client Success activities, processes and procedures.- Promoted a team oriented, challenging, and innovative environment.- Collaborated effectively to staff engagements, prioritized work and built the appropriate skill sets. - Managed the Performance Management process for assigned resources.- Served as a role model in best practice sharing, proactive actions and creative problem solving.- Knowledgeable in Modern Hire solutions, methodologies and developed understanding of client requirements by actively supporting projects and working closely with project teams.- Collaborated with Sales and Product teams on client satisfaction and product enhancements.- Followed processes, leveraged and maintained systems and tools to manage team.- Owned a small portfolio of clients.

As a CSM, I work collaboratively with clients to build a strong partnership focused on success metrics and outcomes. My role serves as a primary contact for clients and many times facilitates bringing in other resources from Modern Hire to service the client. This role is critical to successful solution adoption and to the success of Modern Hire. - Proactively manage a portfolio of clients by developing strong partner-focused relationships, ensuring maximum adoption of Modern Hire solutions, and delivering value-add client services. - Partner with assigned clients as a strategic advisor. Design training plans to support recommended use cases, and engage with clients to share best practices, and educate on industry trends. - Secure a high level of retention by proactively managing client health, adoption and achieving success targets. - Partner with Modern Hire product team to incorporate client feedback, use cases and unique requirements in support of the continuous development of Modern Hire solutions. Drive adoption of new products and features within clients. - Act as a trusted client adviser with the ability to recommend product features and functions to solve business problems. Regularly demonstrate product features in a one on one setting.

Infor HR Service Delivery is an advanced, multi-tier service platform that offers five applications: Knowledgebase, Case Management, Onboarding, Offboarding, and Total Rewards-that help reduce the cost of service delivery. This solution helps transform HR into a strategic partner and fully engage employees, all while lowering annual HR service delivery costs by an average of 20 to 50%. - Evangelize capabilities of Infor applications including Best Practices and Optimization of HR business processes. - Customer retention and renewal. - Proactively introduce applications and services to customers where business needs goals intersect with Infor solutions. - Single point of contact for customer in in the post-implementation environment, proactively coordinating with any other cross functional team or organization inside of Infor. - Mentor and train new employees in the software and business processes.

Bismarck, Nd

* Manage all aspects of the implementation process which includes consultation with the client, requirements definition, solution design, configuration, unit testing, training and full deployment. * Create client and internal documentation* Produce client deliverables such as detailed design documentation and unit testing documentation* Debugging and troubleshooting code related issues/defects* Representing Infor professionally in both client and team situations

Bismarck, Nd

* Work closely with Project Manager and Business Consultant to understand client objectives and provide consultative support to achieve their needs* Develop best practice methodologies* Design and code web based HR communication portals and Onboarding tours using client specifications* Support project timeline and complete tasks within standard project timelines* Create training plans, training videos, and conduct one-on-one and group training* Mentor other team members* Conduct presentations for potential clients

Bismarck, North Dakota

*Gather specifications from department heads* Implement Customer Relations Management software throughout company* Created manuals, training plans and train employees in group and individual sessions* Determine best practices methodologies

Bismarck, Nd

*Conduct testing for system enhancements*Provide system design and development*Provide user support and training

Mba, Management

Bachelor Of Science, Computer Information Systems