Senior Project Coordinator/Customer Analyst● Managed multiple customer deployments simultaneously, juggling activities and prioritiesaccordingly● Provided revenue-related projections on an ongoing basis based on varying degrees ofcompletion of the deployments● Facilitated decision making with customer stakeholders, balancing the needs of differentconstituencies, and facilitating consensus in the customer’s organization● Identified, prioritized, mitigated, managed… Show more Senior Project Coordinator/Customer Analyst● Managed multiple customer deployments simultaneously, juggling activities and prioritiesaccordingly● Provided revenue-related projections on an ongoing basis based on varying degrees ofcompletion of the deployments● Facilitated decision making with customer stakeholders, balancing the needs of differentconstituencies, and facilitating consensus in the customer’s organization● Identified, prioritized, mitigated, managed, and resolved project issues, constraints,dependencies, and risks in conjunction with the customer● Defined and managed critical success factors in conjunction with the customer● Communicated ongoing status and issues to the customer and escalate critical conditions tointernal Secureworks management● Created and managed basic project plans for customer deployments● Coordinated and managed project schedules, meetings, and other related project activities● Proactively ensured successful completion of all owned implementation related projects● I was a key contributor of continuous improvement of PM best practices, using innovative ideas toincrease effectiveness and efficiency of the Deployment team● Exemplified excellent Customer service delivery by ensuring all Customer needs are beingaddressed and regular communication and feedback is occurring● Supported Secureworks sales, contracts and billing, and Secure Operation Center (SOC) teamsby completing project, service, and process related requests Show less

Scottrade, Inc., Duluth, GA 04/08 – Present(A leading online investing firm offering a full line of investment products, online trading services and market research tools to help investors take control of their financial future.)•Work as a team member within the branch to support customers with opening new accounts and providing technical support for clients accessing Scottrade’s trading platforms.•Answer phones and respond to inquiries or direct calls to appropriate… Show more Scottrade, Inc., Duluth, GA 04/08 – Present(A leading online investing firm offering a full line of investment products, online trading services and market research tools to help investors take control of their financial future.)•Work as a team member within the branch to support customers with opening new accounts and providing technical support for clients accessing Scottrade’s trading platforms.•Answer phones and respond to inquiries or direct calls to appropriate personnel when needed.•Process and file all incoming paperwork, to include communications and changes to client accounts.•Create and keep spreadsheets updated for fellow team member’s support. •Obtain and communicate policy and procedural changes to team members.•Maintains back office filing records of past 5 years.•Quick decision making by utilizing specialized communication skills in order to maintain goodwill with internal and external contacts.•Schedule client appointments.•Process all incoming deposits and stock deposits to client accounts.•Assist clients with website and Mobile Application support. Show less

I was a full-time employee with Bella Capelli Salon from July 2007 – April 2008 and then became a part-time employee from June 2008 - August 2011 while working full-time at Scottrade.•Opened/Closed Salon.•Maintained schedule for stylists.•Product knowledge was required for assistance with client purchases.•Trained new employees such as receptionists and stylists assistants.•Created employee schedules.•Managed cash registers and balanced them frequently throughout… Show more I was a full-time employee with Bella Capelli Salon from July 2007 – April 2008 and then became a part-time employee from June 2008 - August 2011 while working full-time at Scottrade.•Opened/Closed Salon.•Maintained schedule for stylists.•Product knowledge was required for assistance with client purchases.•Trained new employees such as receptionists and stylists assistants.•Created employee schedules.•Managed cash registers and balanced them frequently throughout the day.•Quick decision making and client resolution was required (upset clients, upset stylists etc;)•Answered phone calls and respond to inquiries, or directs calls to appropriate personnel.•Kept record of, and ordered all office supplies and salon products. Show less

•Performed administrative duties for executive management. •Job responsibilities included screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. •Experience required strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal… Show more •Performed administrative duties for executive management. •Job responsibilities included screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. •Experience required strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. •Sensitivity to confidential matters was sometimes required Show less

•Enthusiastically greet all guests when they enter the restaurant.•Provided prompt, efficient, courteous service to all guests.•Handled guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.•Took register readings, handling cash in an accurate and responsible manner, making interim cash reports, and handling frequent cash drops.•Answered the telephone, taking messages and To Go… Show more •Enthusiastically greet all guests when they enter the restaurant.•Provided prompt, efficient, courteous service to all guests.•Handled guest complaints in a timely manner, inquiring about the quality of a guest’s dining experience, thanking guests and inviting them to return.•Took register readings, handling cash in an accurate and responsible manner, making interim cash reports, and handling frequent cash drops.•Answered the telephone, taking messages and To Go orders.•Maintained guest checks in numerical orders.•Performed other tasks as directed by management and at all times represent Moe's as a professional in every aspect of performance. Show less

•Provided prompt, efficient, courteous service to all guests.•Opened/Closed store.•Made ice cream as needed.•Took inventory and processed orders.•Assisted with creating weekly working schedules with manager for all employees.•Counted cash registers morning and night. Prepared and took deposits to the bank.•Managed fellow team members. •Assisted with serving ice cream when short on team members.

•Greeted all guests when they entered the restaurant.•Sold and completed point of sale transactions for guests. •Maintained and balanced the cash drawer at all times.•Maintained a high attention to detail, accurate cashier skills, and a strong dedication to customer service along with a positive and friendly attitude.•This role was vital to achieving positive customer service.