• Receives the public and answers questions, in person and by telephone• Operates office machines as required; maintains central copier and postage machine.• Prepares outgoing mail; sorts and distributes incoming mail;• Manages Work Orders for M&R for 3 Golf/Country Clubs, 5 Commercial rental locations• Manages Accounts Receivable/Payables/General Ledger for the Cinema that include:• Posting daily Sales in Excel for analysis• Entering all data into Great Plains (software system)• Preparing deposits and tracking credits of income• Receiving/Coding/Paying all vendor Invoices• Assists with club member inquiries• Composes, types and edits correspondence, reports, memorandum and other material.• Develops and maintains office forms and procedures, and assists with administrative tasks.

I provided Level 1 and Level 2 advanced troubleshooting support to over 800 retail stores that underwent a LAN network conversion to a WAN network, all new hardware, software and process changes between Nov 2017 till June 2018 in the US and CanadaI created new process documentation for the newly developed knowledge base sharepoint siteProvided exceptional customer service and technical troubleshooting with first call resolutionI became the subject matter expert pertaining to the new wireless mobile devices - Zebra TC51, Zebra Verifone and mobile printerI identified operational issues with the mobile Verifone debit/credit card processing failures and was able to make changes that reduced the failure rate of the transactionsOpened service tickets with third party vendors for any equipment issues and followed up for resolution to close existing open status ordersFollow up on any outstanding tickets in SAP Software solutions ticketing systemKPI’s were not tracked during this time – Only metric I received was that within the last 30 days I was able to take an average of 40-50 calls during my shift and closed approximately 380 tickets.

Provide a range of administrative assistance to the Interim Chair of Surgery, Vice President of Operations and other staff as needed, including phone coverage, scheduling meetings, maintaining calendars, issue resolution, travel arrangements, and expense processing.Handle confidential information pertaining to meetings, disciplinary situations, recruitment and future executive plans Make sure all contracts and credentialing materials were reviewed and signed in a timely manner.Coordinated appointment applications for VTCSOM, MOA appointment packages and any questions on faculty self-evaluations and digital measures assistance.

Provide a range of administrative support to Dr. Joseph Moskal - chairman of the Department of Orthopaedic Surgery, chief of Adult Reconstruction and fellowship director of the Adult Reconstruction (Hip and Knee) program at Carilion. He is also professor and chairman of the Department of Orthopaedic Surgery at the Virginia Tech Carilion School of Medicine and associate professor at University of Virginia Medical School and the Edward Via College of Osteopathic Medicine. This entailed phone coverage assisting clinical patients with needed paperwork, working with home health professionals with post surgical ordersScheduled operational meetings, maintaining administrative outlook calendarCoordinated all professional seminars with registration, travel arrangements, and expense processing.Handle confidential information pertaining to meetings, disciplinary situations, recruitment and future executive plans Make sure all contracts and credentialing materials were reviewed and submitted in a timely mannerMaintained all continuing education credits were recorded for medical licensing requirementsCoordinated appointment applications for VTCSOM, MOA appointment packages and any questions on faculty self-evaluations and digital measures assistance.Supported 3 Trauma physicians as wellProvided phone coverage and paperwork processing for surgical patientsWork with workman’s comp claims and automobile accident claims and notifying risk management and attorney/physician collaborationScheduled meetings as needed.

• Blackboard Administration for Basic Science Domain.• Coordinating the scheduling of all four VTCSOM Domains into 1 Main Schedule.• Coordinate/Set up workshops/labs with Clinicians.• Maintain Basic Science Domain database with information for Digital Measures.• Assist with MMI.• Accounts for inventory/ordering of supplies for Basic Science Department.• Reports to the Chair of basic science for administrative tasks/requirements while simultaneously reporting to four block directors.

Supply ChainResponsible for working with the Senior Vice President of Supply Chain in developing yearly budgets for 10 Distribution Centers and 19 PDQ/PDQ Express Distribution Centers which include payroll, expense and Capital Expenditure budgets. Work closely with the Director of Budgeting/Financial Analysis in maintaining up-to-date budget Vs actual. Maintain weekly, period ending and quarter ending reports with detail explanations of variances. Provide period ending and quarter ending accrualsMaintain calendar for the Senior Vice President, and 3 Vice Presidents, managing appointments to best utilize their time. Arranged management level meetings with up to 50 people which included coordinating travel, negotiations with hotels and conference centers.Support the Director of Human Resources for the Supply Chain Department with 10 direct reports with employee issues - maintain strict confidentiality in all departmental issues. Create/distribute internal performance management timelines. Liaison between compensation and Supply Chain on merit increase spreadsheets with consisted of over 4,000 employees Served on the internal JDRF committee for 17 years and was instrumental in taking AAP to the number 1 Corporate Partner - Raising over 4.8 Million in 2010 working closely with our Executives and Leadership Team. Participated in organizing and negotiating with the Greenbrier for our 2nd Annual Vendor Golf Classic that in itself raised 1.5 Million - Streamlined processes on the local JDRF Golf tournament as well as the American Cancer Golf Tournament

Executes the corporate replenishment functions of merchandise inventories for assigned vendors and Dcs.Manages merchandise inventories, within assigned DC/Vendors, to achieve the plan sales, service level/in-stock, turnover and financial strategies of the company.Implements inventory plans and reviews E3 TRIM systems components so integration to marketing, advertising, product presentation plans and corporate strategies is consistent.Provides inventory management and leadership within assigned DC/vendor area through planning, organizing, prioritizing, goal setting, decision making, and communications consistent with corporate values and management guidelines.Establishes and maintains professional business relationships with external and internal vendors and customers in compliance with company policyManage the forecasting process to support the Advance supply chain. Manage the exception process within the business parameters to achieve the business objectives and strategies.

Review survey, title commitments, easement agreements and other subsequent documentation to verify accuracy and ensure all pertinent information is obtained to protect the interest of the Company. Maintain rapport with Company Attorney during his review of documentation at which I point out any potential problems I may have found.Maintain up-to-date rental information on all stores - including commencing rent on new stores, rent increases, option renewals, termination or expirations, landlord information changes, etc.Responsible for typing all leases, estoppel certificates, subordination and modification agreements and tracking all documentation to insure that we maintain executed documents for our legal protection - Maintain excellent rapport with Developers, Landlords, Attorneys and Contractors.Handle any correspondence, assist in answering calls & inquiries stores may have on their individual property management

Accounts Payable, Accounts Receivable, General Ledger - maintain and reconcile checking, money market and escrow accounts; assist in ordering credit reports, surveys and other needed items for the Loan Processor.Assistant to President - responsible for all monthly reports to lenders; handle correspondence; any notarial acts; employee benefits and timecards; handle any calls when the President is unavailable.

Computerized Accounts Receivable, Accounts Payable and Payroll - prepare/process invoices; post payments; collections of past due accounts by telephone; process invoices for payment.Customer Service - maintain excellent rapport with customers; resolve any customer problems or concerns; dispatch personnel as needed to customer sites; train customers on computer software.