Stephanie Wilkinson Email & Phone Number

Prescott, AZ, US

Brisbane, QLD, AU

Leader of Simpro Group's Global Field Organization, which includes sales, implementation services, support, training, and customer success. Responsible for growing revenue by aligning the commercial teams and systems around the customer. My organization focuses on new customer acquisition and driving customer advocacy across the global customer base.Simpro.

San Jose, CA, US

• Leader of the Adobe Digital Experience Growth Segment, responsible for bringing in new customers, growing revenue, and driving customer advocacy across the growth customer base. This includes multiple teams:
• The New Logo Sales Team for the entire Americas Digital Experience Business focused on bringing new customers into Adobe.
• The Value Success Team (VSM) cares of over 6,500 current customers with the responsibility of assuring they each get optimal return for their investment and become Adobe advocates.
• The Solution Account Executives that focus on opportunity to drive additional value and solve additional customer problems with expansion or additional Adobe solutions.

San Jose, CA, US

Responsible for $300M subscription revenue and $40M in sales of Adobe Experience Cloud Solutions which help customers manage content, drive personalization, orchestrate media optimization, business social communities, manage digital campaigns, and build commerce sites. Responsible for ensuring the Growth Segment customers in Adobe Digital Experience.

San Jose, CA, US

Lead a team of 160 people running a $170M subscription business for the Commercial Digital Experience Business.

San Jose, CA, US

Joined Adobe via acquisition of Magento in June of 2018. Global responsibility for all Magento customers worldwide to ensure success on the platform. Executive leading worldwide customer success teams.

San Diego, CA, US

San Jose, California, US

Global responsibility for all Magento customers worldwide to ensure success on the platform. Executive leading worldwide customer technical support and customer success teams. Magento was acquired by Adobe in June 2018 for 1.68B.

Armonk, New York, NY, US

• Responsible for client success across Watson Customer Engagement Marketing and Commerce segments. Executive leading worldwide customer support teams, for a $107M ACV SaaS and $154M transactional Enterprise business..
• Reduced support costs by 17% yty on a $16.15M budget in 2017 through personnel efficiencies.
• Increased NPS (net promoter score) by 11 pt to 62 in 2017 by introducing cognitive.
• Supported $36M revenue from 14 new SaaS products introduced into market
• Ensured that 214 clients were successful in holiday season by leading cross-org holiday readiness.
• Increased client renewal rate from 77% to 86% in 2015 through focused account management.

Armonk, New York, NY, US

• Executive leading Smarter Commerce, Infrastructure, Cities and Care consulting teams.
• Increased software license signings 140% yty with partnerships with IBM’s GBS Division.

Armonk, New York, NY, US

• Working in the Mergers and Acquisitions group, I led acquisitions into IBM. I was responsible for the SaaS signings, revenue, and profit. Integrated all SaaS functions into IBM, including sales, services, engineering.
• Doubled DemandTec SaaS signings by growing into Europe and Growth Markets.
• Increased renewals from 63% to 76% by transforming SaaS renewal management system.
• Retained 100% of tier 1 leaders during 2 year integration.

Armonk, New York, NY, US

• Responsible for driving double-digit revenue growth by bringing horizontal solutions to market through industry verticals.
• Grew IBM Industry Framework revenue by 58% to $1.95B in 2011.
• Increased software revenue 51% yty to $804M revenue through focused selling.
• Achieved industry validated lead growth of 18% yty through focused marketing events.
• Drove Smarter Cities pipeline to 5x coverage at 66% yty growth through incubator projects.

Armonk, New York, NY, US

I led the WebSphere Business Partner Marketing, Industry Framework Marketing, Competitive Teams, and Board of Advisors. Drove 10% yty growth in WebSphere Business Partner transactional revenue to $293M through events.

Armonk, New York, NY, US

Defined BPM and SOA in the market to grow WebSphere BPM products by 30% yty for $270M revenue. Created BPM Competency Center with over 1000 engagements first year. Responsible for relationships with 97 universities.

Armonk, New York, NY, US

Responsible for leading the strategy and product management teams for BPM (Business Process Management). Grew the modeler and monitor products by 68%. Led the strategy, business case, and execution of the products.

Engineering manager recognized for customer centricity, promoted to technical sales, promoted again to run the worldwide team. Grew revenue from zero to $24M by creating the first business value assessment team.

Started as a Business Consultant and quickly was recognized as a Consultant Lead. Within two years, I was promoted to a Manager of SAP Consulting Practice.