Stephanie Young Email & Phone Number

Greater New York City Area

• Director of Customer Communications for an industry-leading e-commerce business specializing in luxury sleep products, acquiring progressively responsible roles over nine years.
• Oversee all inbound and outbound communications via email, text messages, and phone logs while providing oversight and strategic management for efficient customer service through the Zendesk platform for a 400 million.
• Developed and implemented phone logging software within our communications department.
• Implemented and currently manage multiple integrations on the Zendesk platform.
• Assist in managing a team of 160+ representatives, monitoring phone calls and email contacts to ensure alignment with brand voice.
• Assist in training company customer service representatives, playing a pivotal role in advancing several by providing highly-effective training and employee coaching.

Supervised, recruited and hired up to 20 lower-level management staff and other store personnel Maintained company standards and structured training program, as set forth by the corporate officeHandled operations in areas of customer service, merchandise presentations, store cleanliness, shrinkage and operating cost controlsOversaw deliveries ensuring.

New York, NY

Trained and supervised newly hired sales associates in all areas of the storeProvided optimal support, sales, and satisfaction to up to 150 customers dailyOversaw a quarter of the annual budget, totaling $120,000+ per year for select product linesCoordinated intake of up to 2,000+ items per month to maintain 30,000 item stockDeveloped Public Relations in.

Greater New York City Area

Performed comprehensive background research into allocated subjects and personDemonstrated extensive verbal and written communication with persons of interest for Q&A articlesComposed, edited and submitted articles upon deadline

Bachelor’S Degree, Communication And Media Studies, 3.8

Activities and Societies: Contributing writer for THE WORD

Journalism, British Media