Stephanie Willingham Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Led a team of up to 12 instructors, ensuring safe and efficient swim program operations, resulting in improved student outcomes.Streamlined administrative processes, ensuring 100% up-to-date attendance tracking and competency data entry.Conducted student assessments and provided feedback to parents and staff, enhancing program communication and quality.Managed conflicts and addressed concerns from parents, providing effective solutions that resulted in an increase in customer satisfaction and retention.Maintained strict adherence to OH&S standards, minimising risks and promoting a safe learning environment.Completed detailed reports for each shift, ensuring 100% accountability and excellence in record keeping, contributing to operational transparency and consistency.

Exhibited exceptional communication skills by delivering clear and constructive verbal feedback on swimming techniques, resulting in students progressing to higher levels and significantly improving their overall swimming ability.Demonstrated excellent planning skills by crafting tailored swimming lessons that catered to the diverse abilities and requirements of each student, ensuring a safe and enriching environment.Showcased acute attention to detail through identifying incorrect swimming techniques, thereby fostering continuous improvement in students’ swimming capabilities and overall development.​​Creative thinking and problem-solving skills were developed through continuously devising innovative drills tailored to individual needs, thereby enhancing students’ swimming techniques across multiple strokes.

Successfully facilitated personalised and interactive mentoring sessions via Zoom, engaging up to 20 students through live discussions, breakout rooms, and Q&A sessions, resulting in a 93% satisfaction rate and positive feedback on enhanced understanding and application of key concepts.Collaborated with faculty members to identify areas where mentees needed additional support, and implemented targeted interventions, resulting in a 15.7% increase in overall assessment performance compared to non-attendees and a significant reduction in learning gaps.Facilitated group discussions and activities to enhance collaborative learning and problem-solving skills among mentees, creating a comfortable and interactive environment where students felt encouraged to learn from each other, as reflected in positive feedback from 14 mentees.Awarded the Students Helping Students Award in the Emerging Category for my outstanding contributions as a PASS mentor, where I played a crucial role in the success of Deakin's peer mentoring programs.

Assisted in delivering engaging physical education lessons for students from Prep to Year 12, fostering a love for swimming and promoting active lifestyles among diverse student groups. Additionally, assisted the competitive swim team in training sessions, enhancing their skills and performance through focused coaching and support.

Consistently exceeded customer expectations by proactively greeting and assisting them, ensuring their needs were not only met but surpassed. This dedication to exceptional service resulted in a loyal customer base and repeat business.Supported the supply of Pharmacy Medicines through understanding each customer's particular needs and providing advice where appropriate, resulting in high quality in-store experiences thereby increasing customer trust and satisfaction.Exemplified unparalleled attention to detail in enhancing the shopping experience through meticulous stock presentation and rotation practices. By maintaining a visually appealing and organised floor, I elevated customer engagement and satisfaction, ultimately contributing to increased sales and positive brand perception.

Bachelor Of Nutrition Science/Bachelor Of Commerce (Marketing)

Education record