Stephanie Wirth Email & Phone Number

Harrisburg, Pennsylvania Area

Harrisburg, Pennsylvania Area

Harrisburg, Pennsylvania Area

Client Relationship Management.Follow up with clients to see how they are using our software. Discuss any issues, or possible enhancements. Weekly follow up with new clients to make sure they are moving through implementation. Data Conversion. Receive data from the client’s current system, scrub, and format the data to enter into our system. Communicate with the client on any areas that are outside of the designated list values. Import the data into the clients live version of the software.Onboarding.Enter information from the client questionnaire into our software. Lead a Welcome call for new clients. Follow the implementation process through three core phase training's that show them how to use the system and two additional phases. Communicate with follow up emails regarding the next phase training's and how things are going with the system. Take responsibility of the client proceeding through phase training's and making sure they have adjusted to the software.Training.Group training and private training on questions that arise about templates, configuration of the system, data conversion. Go to meeting Training when questions arise outside of a training session. Query Training on how to use Fetch to pull information from the system they currently use.Help Desk.Trouble shoot clients questions and concerns that come through the Helpdesk. Respond within our time restrictions, report bugs when necessary.Share Point.Enter enhancement requests that come through from clients on ways to update the software to make it function better for them. Communicate with the client about the enhancement. Document Creation.Create written procedures of all functions of the position through DR. Explain.

Manage four centralized billing programs that generate more than 4 million in revenue annually. Write central billing processes and procedures when starting a new program. Work with merchandisers and President to make sure the procedure works for the new program. Utilize central billing program to invoice members. Work with Vice President of Administration on projects and fill in when she is not there. Send statements twice a month of all open invoices. Work with sales representatives to enhance Broyhill sales. Work with Director of Accounting on individual payment problems for members. Work with Vice President of Administration on communication issues, special projects and ways to increase speed and accuracy. Track interest and problems for members. Organize address books for multiple departments. Take minutes at supplier meetings. Create Power Point presentations and present to new members as they enter the program. Present webinars that teach members how to use the Broyhill site and answer questions. Compile information and prepare vendor analysis reports for merchandisers. Organize the information to see which members have spent less money and help determine why. Manage container shipments of furniture freight from overseas. Work with suppliers to collect orders and make shipments. Send partial container shipment notices to members. Update container status report and distribute weekly. Send order confirmations and invoices for the container program.

Answered claimant’s calls regarding their injury at work. Entered confidential information into Procare RX. Worked with adjusters on which medications met the workers individual needs. Authorized medications for pharmacists. Projected report of price differentials for various pills with Microsoft Excel. Mailed benefit cards to injured workers. Advanced from customer service into markting. Made cold calls to find durable medical equipment suppliers for insurance companies. Distributed contract information to suppliers. Set up transportation, translation, and durable medical equipment for claimants with injuries.

Assisted patients with activities of daily living such as bathing, dressing, and walking. Checked vital signs, blood sugars levels and performed EKG’s. Utilized a system called OAS GOLD to chart collected information.

Bs In Business Management, Business, 3.9

Associates, Business

Education record

Education record