-Assist with the management of day to day operations of both the housekeeping and front office departments.

-Provide all guest with a unique and unparalleled experience through one on one guest engagement.-Manage all front office operations during a shift.-Assign tasks and oversee front office employees productivity.-Maintain hotel inventory and review room revenue.-Assist with the setup of group and wedding room reservations and accounts.-General front office duties.

-Provide exceptional guest service in a high-end resort atmosphere.-Maintained hotel brand standards.-Gerneral front desk tasks and responsibilities.

The Lake Placid Lodge is by far one of the most rewarding work environments I have been part of. Never before had I experienced a perfect marriage of truly wonderful guest/co-worker relationships and breathtakingly beautiful surroundings.My responsibilities at the lodge were as follows:-Guest services responsibilities in a high-end resort environment.-Custom tailored concierge services and care for each guest.-Was responsible for creating a unparalleled guest experience for high-profile and discerning guests.-Front desk duties.-Assisted in any area of hotel operations as needed.-Utilized Opera property management system.-Oversaw retail and artisan works for a retail gallery.

-Managed and assisted all hotel staff on the evening shift.-Was responsible for front desk agent training.-Assisted any department as needed.-Facilitated any guest concerns or complaints.-Rate and inventory management through multiple Online Travel Agencies, and overseeing and maintaining a GDS interfaced account.-Utilized InnQuest RoomMaster property management system.-General front desk, reservations and concierge duties.

-Helped launch a weddings/meeting program at this four diamond resortand in doing so significantly increased revenue for the resort.-Sold and planned weddings, meetings and events.-Extensive knowledge and experience with Newmarket DELPHI sales and catering software.-Worked closely with the food and beverage staff regarding menus andevent details.-Generated event contracts.-Worked with clients from start to finish on every event. I provided theinitial resort tour to the client, executed contracts, coordinated allplanning of the event and oversaw the day-of execution of every event.-Led scheduled banquet event order meetings to disseminate information to resort staff.-Worked with banquet staff during setup and execution of events wherever needed (i.e. helping setup event equipment, busing tables, plate/expedite food, etc.)-Worked closely with the Sales and Marketing Director and public relations company regarding all marketing initiatives for the resort.-Coordinated all property site visits of VIPs and press.-Attended hotel sales and marketing road shows and sales trips togenerate sales and PR for the resort.