Responsible for the IT project portfolios for two CDOs. Oversee delivery of IT projects. Collaborate with IT PMO leaders on establishing project management frameworks and governance for the region.

Responsible for maturing and nurturing enterprise project management framework including establishing policy development, KPIs and metric tracking, and labor structure to efficiently support business, strategic, financial, and technical functions across the organization.KEY CONTRIBUTIONS: ➤ Innovated and implemented a hybrid project management model using key elements from agile and waterfall methodologies, resulting in the completion of the fiscal project portfolio three months before deadline. Projected to complete eight scheduled projects out of a 17-project portfolio in less than one year.➤ Authored five job descriptions and reorganized the staff structure within the PMO, capturing savings in labor costs due to increased efficiency in task management and the elimination of two unnecessary positions.

Brought on as the Technology Program Manager and promoted to a Director role within only nine months after building and launching the Shared Services Team from the ground-up. Foster a productive and open work environment among a team of product owners, project managers, business systems analysts, and UX designers. Facilitate the customization and integration of optimized healthcare claims management systems which deliver streamlined solutions to users.KEY CONTRIBUTIONS:➤ Championed technology strategy: delineated plans, defined project delivery metrics, communicated goals and priorities across the organization, and aligned strategy targets with company initiatives.➤ Managed IT projects which enhanced and improved functionality of electronic health record (EHR), revenue cycle, and internal operations systems.➤ Spearheaded project resources in the transition from Salesforce to Health Cloud, achieving full integration within seven months.➤ Led the rebuilding of a Jira project tracking tool, effectively monitoring project progress and attaining timely completion.

Maximized accuracy and efficiency in records management operations; orchestrated the appropriate handling and administration of sensitive medical records and documentation and EHR systems. Directed health information technology projects, including EHR abstractions and conversions, insurance verifications, prior authorizations, and health form completion.KEY CONTRIBUTIONS:➤ Mentored and mobilized 140+ team members.➤ Defined and introduced scorecards, metrics, and key performance indicators (KPIs) to address inefficiencies, implement process improvements, and drive continuous improvement, capturing a 5% productivity increase within 30 days.➤ Collaborated with cross-functional departments to establish and execute a systematic and metric-focused initiative which evaluated client profitability against operational standards, securing a 4% profitability increase within 30 days.➤ Formalized and integrated the use of standard operating procedures (SOPs): drove SOP and SOP library creation to allow ease of access among team members.➤ Built out the Operational Change Management Review Board to affect clear, consistent operational change communications.➤ Led the Special Projects Team to accomplish interoperability and advance aggregated data source usage.➤ Defined performance expectations, created career pathing, and charted development plans via construction of a training framework spanning all organizational levels.

Optimized regulatory compliance, quality assurance, and training creation and delivery to secure policy and law adherence. Headed an audit team to identify and swiftly resolve compliance issues, and measured work products to monitor KPIs. Enhanced performance through process improvement project management.KEY CONTRIBUTIONS:➤ Supervised and professionally developed a team of 25.➤ Implemented internal audit process improvements, resulting in $84K in cost savings and a 50% increase in file audits; consistently captured error ratings between 1-5%, well below the 7% threshold.➤ Leveraged Lean Six Sigma in a cost-savings project, identifying $1.3M in potential savings.➤ Oversaw the design and merging of DocuSign into the FloodConnect business application: conserved $140K in postage and labor costs and decreased application processing time by 47%.

Strategized and executed new printing and publishing technology products and services, including automation, online journal access, and web hosting. Facilitated process change management to ensure the effective navigation and use of newly integrated technologies by internal teams.KEY CONTRIBUTIONS:➤ Contributed to process improvement impact evaluation, maximizing ROI, and validating post-project ROI in collaboration with operational teams.➤ Headed the delineation and onboarding of an online, automated reprints ordering system: drove the migration of approximately 200 journal titles to the system, restructured the Reprints Department for organizational efficiency, overhauled billing and account procedures, and produced project deliverables on time, within budget, and with zero service disruptions.➤ Planned the migration of 35 peer-reviewed journal sites from an in-house system to a third party: developed marketing and operational goals, defined the project timeline, and formulated cost savings and revenue projections.➤ Led the creation and implementation of a company-wide training program: delineated testing parameters, charted career pathing, and performed ongoing assessments to determine program success.