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Highly organized, detail oriented, team player with over 20 years of professional experience in Information Technology which includes a diverse background in help desk phone support, technical support, business analysis, project management, software testing and test design. Highly skilled in customer service, human resources, benefits administration, and administrative support. Strong analytical and communication skills.
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Project AnalystSedgwick Claims Management Services, Inc. Oct 2021 - Sep 2022Memphis, Tennessee, United StatesManaged, supported, and serviced multi-client project assignments through completion. Administered procedures and processes that measured and managed customer satisfaction, client retention and new client recruitment. Identified, analyzed, and reported trends across multiple clients and offices. Provided interpretation of report information and made recommendations for improvement to the leadership team. Managed the emails that came into the Client Services Team inbox as well as the Amazon Team inbox. Provided dedicated support to Amazon as an integral part of the Innovation and Technology Team. Stayed on top of the projects that came into our unit and moved those projects toward completion. -
It Applications AssociateSedgwick Claims Management Services, Inc. Oct 2018 - Oct 2021Memphis, Tennessee, United StatesDesigned and developed software test scripts and test plans to meet the defined requirements of various strategic and tactical EDI, Medicare and MCS projects. Worked closely with the Project Manager to meet and complete project milestones accurately and on time. Tested and verified assigned projects including defects.
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Technical Support Analyst IiBaptist Medical Group (Baptist Memorial Health Care Corporation) Feb 2007 - May 2011Memphis, Tennessee, United StatesProvided immediate end-user support for resolution of many technical issues relating to hardware and software used by BMHCC. Responded to telephone calls and emails and entered calls through a tracking system to ensure that issues were resolved in a timely manner and referred trouble calls to other areas in Information Systems where appropriate. Possessed in-depth knowledge of networking in cross-platform environments, TCP/IP, remote connectivity, Windows 2000, Windows XP, Windows 7, Active Directory, client/server environments, email, mainframes, terminal emulation software, remote control software, printer hardware and software, and web portals. -
Technical Business AnalystFedex Express Feb 2002 - Nov 2003Memphis, Tennessee, United StatesProvided proactive product management services in support of the requirements, development, testing, implementation, and enhancement lifecycle for the technology infrastructure, IVR, network call prompter/routing, and ACD technology products. Provided efficient, effective applications/systems that reduced FedEx costs through automation. Also was PM Lead in implementing new enhancements to the Supplies IVR application and the ECLIPSE prompter. -
Systems Support AnalystFedex Express Nov 1999 - Feb 2002Memphis, Tennessee, United StatesAssisted in the development, implementation, and testing of computer-based ground operations internal systems in accordance with functional and technical specifications. Provided technical and analytical support to improve service, productivity, and profitability. Possessed the Lead in providing Signature Release, CERPS Generic Queue, IT and SITE application support via phone and email.
Stephanie Yarbrough Skills
Stephanie Yarbrough Education Details
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Christian Brothers UniversityInformation Technology Management
Frequently Asked Questions about Stephanie Yarbrough
What is Stephanie Yarbrough's role at the current company?
Stephanie Yarbrough's current role is Highly organized, detail oriented, team player with over 20 years of professional experience in Information Technology.
What is Stephanie Yarbrough's email address?
Stephanie Yarbrough's email address is ya****@****msn.com
What is Stephanie Yarbrough's direct phone number?
Stephanie Yarbrough's direct phone number is +166239*****
What schools did Stephanie Yarbrough attend?
Stephanie Yarbrough attended Christian Brothers University.
What skills is Stephanie Yarbrough known for?
Stephanie Yarbrough has skills like Microsoft Office, Sharepoint, Business Analysis, Vendor Management, Sql, Information Technology, Security, Sdlc, Process Improvement, Microsoft Sql Server, Network Security, Resource Management.
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Stephanie Yarbrough
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