Stephanie Yard Email & Phone Number

Houston, Texas, United States

• Spearheaded a team of 10 at the Corporate Studio, designing and launching comprehensive training programs and ongoing professional development that reduced attrition by 68%, boosted NPS scores, and significantly enhanced member experience.• Drove a 60% increase in monthly revenue by implementing targeted sales training for the Sales team while efficiently managing studio operations, including scheduling, payroll, financial reviews, and performance evaluations to meet staffing targets and maximize profitability.• Collaborated with the Franchise marketing team to optimize lead generation and submission rates, overseeing B2B marketing strategies, financial planning, and lead funnels, resulting in sustained business growth.• Led monthly Owner/Franchise/Manager training, ensuring operational excellence through comprehensive staff reviews, strategic meetings, and effective customer relationship management, contributing to ongoing business success.• Cultivated a high-performance culture by setting clear expectations, guiding, and training the team, fostering an environment of collaboration, accountability, and continuous improvement that consistently met and exceeded organizational goals.

Houston, Texas, United States

• Managed a team of 30+, driving new personal training revenue by forging strong relationships with new and existing members while empowering team members to excel in selling training packages and memberships.• Consistently met and exceeded budget goals by strategically managing time and labor for the Fitness team, optimizing overall productivity, and ensuring alignment with key performance metrics.• Orchestrated the recruitment, hiring, and onboarding of new team members, cultivating a cohesive and high-performing team environment that enhanced overall operational effectiveness.

Houston, Texas, United States

• Launched the Houston market, generating over $100k in revenue within the first five months through strategic market entry and targeted business development initiatives.• Expanded Hi-Rise Fitness' footprint in the Houston market by developing local brand awareness and building strong relationships with 150+ luxury apartment property management, contributing to a rapidly growing client base.• Recruited, hired, and managed a team of personal trainers, ensuring top-tier service delivery and consistent client retention across multiple luxury properties.• Collaborated closely with the CEO and VPs, participating in daily morning conference calls to align on strategy, share insights, and drive market performance.