- As the leader of the Client Services Team, I was responsible for managing and coaching Content Directors, Project Managers, Writers, and Subcontractors, across a wide range of client accounts.- Hired and onboarded new Client Service Team members. Conducted performance evaluations, skill gap analysis, and upskilling. - Maintained client relationships, effective content strategy and quality control across all accounts company-wide. - Significantly boosted client retention through strategic initiatives, and revised reporting procedures to enhance transparency, both of which had a positive impact on client management processes and tasks.- Owned capacity planning and management.- Proactive member of the Leadership Team. Participated in company-wide strategic planning. Worked cross-departmentally with Business Development, Marketing, Operations, and HR to ensure smooth daily operations.

- Created bespoke strategies and content plans for B2B tech clients in the cybersecurity, IT, climate tech, and compliance industries.- Wrote and edited blog posts, ebooks, case studies, email drips, and other marketing materials.- Managed a portfolio of 6 clients and multiple teams of content writers to execute content plans. - Answered strategic queries, conducted keyword research, and created content calendars.- Created onboarding materials, internal resources, and live training to educate team members.

- Wrote documentation and established processes to define the newly-conceived Team Lead role. - Created an onboarding program and training resources for new Team Leads. Developed and executed a one-on-one coaching program for people managers across the company.- Participated in hiring, promotion planning and development of new content managers and team leads.- Created unique content strategies for dozens of B2B and B2C clients in the SaaS vertical, ranging from early-stage start-ups to enterprise-level industry leaders.- Worked closely with clients to implement and adapt those strategies based on clients' needs. Monitored monthly reports, answered queries, and troubleshot content issues. Suggested strategic pivots based on changing goals and circumstances.- Managed an international team of 8-12 Content Marketing Managers to execute my client's content needs. Set OKRs, managed production goals, and coached direct reports on content writing and strategy.- In 2022, my team had the highest employee engagement scores and lowest customer churn levels of any team at Animalz.

- Created unique content strategies for dozens of B2B and B2C clients in the SaaS vertical, ranging from early-stage start-ups to enterprise-level industry leaders.- Worked closely with clients to implement and adapt those strategies based on clients' needs. - Created and analyzed monthly reports, answered queries, and troubleshot content issues. Suggested strategic pivots based on changing goals and circumstances.- Managed an international team of 8-12 Content Marketing Managers to execute my client's content needs. Set OKRs, managed production goals, and coached direct reports on content writing and strategy.

- Worked closely with clients to set and execute strategic goals. Did independent research, interviewed SME's and worked with the editing team to create unique, high-quality content tailored to my client's needs.- Wrote roughly 4000 words weekly, including keyword-optimized content, thought leadership, case studies, ebooks, and social media. Performed keyword research, pitched article ideas, and completed monthly reporting for clients.- Customer relationship management

- Worked closely with individual clients (primarily academics and CEOs) to help turn their ideas into long-form thought leadership content. - During my time at Scribe I helped create roughly a dozen professionally published books on various subjects ranging from the rise of AI to online course creation.

I wrote engaging and knowledgable content for a variety of websites including Answers.com, Alaska Airlines, RoamRight, Trivago and TripIt.

I am the founder and content editor of this popular travel blog. The goal of Why Wait to See the World is to encourage more young people to travel internationally, and to demonstrate how this can be done.

Worked with the Managing Editor to maintain the smooth day-to-day running of the society’s peer reviewed journal, the Journal of Vascular and Interventional Radiology. Maintained the electronic submissions database and served as the main liaison between authors, reviewers, editors and publishers. Assisted in a major editorial board reorganization. Various other projects including the creation of a comprehensive style guide for the journal and the revising of various components of the journal’s website.