Accomplished, results-driven Operations Executive with 20+ years of proven success leading critical projects, including change management, system implementations, and migrations. Demonstrated expertise in implementing effective operational strategies that increase revenue and improve client acquisition while improving operational effectiveness. An effective communicator who leverages authentic passion and an unwavering commitment to excellence to launch, build, and lead high-performing teams while navigating the complexities of business operations. Business Operations: Proven history of successfully leading business operations in multiple healthcare environments. Established standard operating procedures (SOP), monitored regulatory compliance, optimized processes, and established a Quality Assurance program to ensure that all deliverables aligned with standards of excellence.Entrepreneurial Operating System (EOS): Implemented and integrated EOS into a healthcare consulting practice while expanding operations into 50 states and growing revenue to $7M per year in annual sales.Strategic Planning: Developed and implemented strategic growth strategies and operational improvements to support operational objectives and revenue targets. Expanded operations into 50 states and introduced three new lines of business, including new product and service offerings. Team Leadership: Served as a member of the senior executive team and participated in the organizational leadership and direct management of a geographically dispersed, remote workforce, including 7 executives, 7 medical providers, and 8 frontline sales and support team members. Customer Support: Developed a customer support strategy to assist more than 4,000 customers across the US, which included eight frontline support representatives who provided services through email, phone calls, live chat, and texts.Technology Integration: Researched and vetted technology solutions to streamline operations and automate administrative tasks, which improved efficiency while controlling and reducing operating expenses. Implementations included LiveChat with Chat Bot, Salesforce, Dr. Chrono, Next Patient, Slack, GoTo, WooCommerce, and Google.Project Management: Managed multiple simultaneous projects, and delivered on-time, under-budget results for software implementations, migrations, office moves, standing up new clinics, and process improvement initiatives.
10Xdoc
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President10Xdoc Jan 2021 - PresentDallas-Fort Worth Metroplex
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Business OwnerRefined Heritage Properties, Llc Sep 2016 - PresentRowlett, Tx• Identified and secured off-market properties, rehabilitated the properties, and executed successful flips with owner financing with exceptional returns on investments. • Sourced lucrative opportunities through networking, direct mail campaigns, and distressed property databases. • Oversaw renovation efforts, including managing subcontractors, project timelines, and quality controls. • Structured creative financing solutions and negotiated favorable terms to attract buyers in a competitive market. • Listed properties on MLS, crafted compelling marketing collateral and implemented strategic pricing strategies.• Drafted and finalized financing agreements and promissory notes that complied with regulatory requirements.
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PresidentElite Med Consulting Oct 2018 - Feb 2024Dallas-Fort Worth Metroplex• Hired, developed, and led three medical office teams that increased net margins and drove exponential growth. • Created operational bandwidth and drove aggressive revenue growth to $12M in annual sales. • Implemented and integrated EOS and expanded operations to all 50 states. • Architected an exceptional customer journey that enabled the company to see 400+ customers per month. • Conducted staff and provider training on treatment options, which resulted in a $750 per patient checkout.• Streamlined complicated medical processes into efficient, high-quality, metric-driven results that allowed entry-level staff to perform remotely in a technical/clinical environment with limited onboarding time.• Built a leadership team of 5 executive members, 7 medical providers, and 8 additional staff that fully functioned on EOS in a 100% remote environment.
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Medical Laboratory Scientist - SupervisorMedical City Dallas Laboratory Aug 1999 - Oct 2015Dallas/Fort Worth Area• Managed the day-to-day operations of the Referral Department and Phlebotomy Services, including managing a staff of 40 phlebotomists in a 24x7 environment, budgetary oversight, request fulfillment, and patient support. • Recruited, hired, trained, and conducted performance evaluations to develop new team members. • Oversaw testing operations and implemented strategies that maximized revenue while minimizing losses, which resulted in improved financial performance for the department in support of hospital revenue goals. • Developed and executed cost-control strategies to mitigate the expenses of outsourced genetic testing.• Implemented and upheld standards of care to enhance patient experiences. • Collaborated with the Laboratory Information Systems (LIS) department to integrate orderable tests into the system's dictionary, reducing manual entry errors and enhancing workflow efficiency.
Stephanie York Education Details
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Biology, General -
Project Management
Frequently Asked Questions about Stephanie York
What company does Stephanie York work for?
Stephanie York works for 10xdoc
What is Stephanie York's role at the current company?
Stephanie York's current role is Operations Executive | Project Manager | Team Leader | Entrepreneur.
What schools did Stephanie York attend?
Stephanie York attended University Of North Texas, Texas Tech University.
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Stephanie York
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Stephanie York
The Mortgage Performance Coach |Maximizing Profitability & Efficiencies For Mortgage Professionals | Ceo @ Des CoachingThousand Oaks, Ca1descoaching.com -
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