Stephanie Franco Email & Phone Number

New York, New York, Us

Beverly Hills, Ca, Us

Columbus, Ohio, Us

After working as a customer service representative, I was promoted into a leadership role in the operation. As an Operations Lead my responsibilities included:E-Commerce Lead- Fulfillment of daily orders (domestic and international).- Prioritizing orders by shipping date and shipping method.- Ensuring inventory accuracy (replenishment, out-of-stock, hot items, location setup).- Directing as many as 20-25 associates. During peak volumes, as many as 35-40 associates.- Monitoring work performance and communicating results (hourly goals, orders fulfilled).- Communicating workplace safety and monitoring safety behavior.- Training new hires (RF equipment, zone location,conveyor line procedures).- Cross-training and developing associates.- Shifting labor to other departments as needed.- Monitoring use of supplies (Corrugates, Tape, UCC labels, Shrink Wrap).- Monitoring and reporting fraudulent orders.- Daily summary and reporting end of day results. Value-Added Services Lead (VAS)- Fulfillment of special projects, retail displays, reworks, re-labeling.- Ensuring inventory integrity by accurately pulling product and verifying that items and quantities are correct.- Directing as many as 15-20 associates. During peak volumes, I have directed as many as 50 associates.- Monitoring work performance and communicating results (Displays built, Meeting/Missing deadlines).- When completing work order, ensure product is physically located and systemically placed in warehouse management system.- Tracking and reporting of labor hours.- Monitoring use of supplies (Corrugates, Pallets, Hooks/Stoppers, Straps/Buckles, Poly Bags).- Creating customer UCC and UPC labels.- Daily summary and reporting end of day results.Inbound Lead- Unloading/Offloading of containers.- Sorting and segregating product by SKU. - Directing as many as 4-6 associates per container.- Monitoring put-away process (Dock to Stock).- Daily summary and reporting end of day results.

Columbus, Ohio, Us

Initially hired as a customer service representative. As a CSR, I administered all aspects of logging, routing, shipping, and tracking of outbound orders. Additional responsibilities included:- Maintaining high-profile accounts and communicating directly with our on-site customer.- Provided support when customer escalation was requested. This support included incorrect order information, hot orders, incorrect shipments, expedited shipments.- Assisted in revising shipping log during the start-up of our operation.- Working collaboratively with Operations, Inventory, Shipping/Receiving, E-Commerce, Retail, and Value-Added Service departments to ensure accurate and timely delivery of product.- Assisted in Inventory allocation to ensure inventory accuracy across customer stores and warehouse.

While employed at Collection 18 (3PL), my responsibilities included:- Routing. Our routing transactions were primarily processed through EDI. Our customer service team was responsible for routing as many as eighty retail stores. These retail stores included Walmart, JCPenney, Kohl's, Macy's, Nordstrom, Burlington, and Saks Fifth Avenue. Also experienced in ASN submissions.- Scheduling. Responsibilities included arranging for drop-offs, pickups and deliveries. Form of communication was via phone, email, and carrier/customer website.- Reporting. Responsibilities included carrier re-scheduling, overages, shortages, damaged goods, returns.- Revising. Responsibilities included creating and revising bill of lading's, shipping logs, paperwork for international shipments.- Collaboration. Supporting our operations management team. Including allocation of orders, printing packing lists, transmitting manifests, printing price tickets and UCC labels.

Responsibilities included:- Resolved collection and invoice discrepancies.- Worked collaboratively with transportation carriers in regards to shipments.- Supported operations in the handling of bill of ladings, packing slips, commercial invoices, international shipments, hazardous shipments, Certificate of Origin (CO), and Shipper's Letter of Instruction (SLI).- Prepared Importer Security Filing (ISF) and ensured accuracy in Advanced Manifest System (AMS).- Assisted in forecasting warehouse inventory.

Responsibilities included:- Processed high volume of orders in warehouse management system (AS400).- EDI routing of high profile accounts. Accounts included Walmart, Macy's, JCPenney, Oshkosh, etc.- Provided updates to customer. Updates included status, routing of orders, processed orders, and logging of orders.- Prioritized orders according to customer needs.- Revised and updated shipping log.