Stephanie Denis Pilgaonkar Email & Phone Number

United States

I am thrilled to embark on a new adventure as Farm Bureau’s first Premium Auditor! I am ready to bring my skills to the forefront of this innovative venture to help establish and grow the Premium Audit Department.

I have been an integral part of the BOP conversion team, focusing on developing efficient mapping tools and procedures. Through teamwork, we simplified training approaches, enhanced productivity, and stayed on schedule. My role required a deep understanding of the relationship between legacy and upgraded systems, which has been crucial to our success. I've honed my project management skills and increased my knowledge in commercial insurance coverages. Ultimately, my contributions have positively impacted our team and the organization.

Provided enhanced account services to Farm Bureau’s largest farm owner clients. Ensured timely processing of endorsements, account billing setup, condensed endorsement documents for mailing, assisted with claims representative assignments, and coordinated with underwriting and processing departments for most lines of business. Ensured a seamless client experience by exceeding expectations every time.

Lansing, Michigan, United States

Assisted in the evaluation of client eligibility for insurance. Retained knowledge of acceptance rules and guidelines, pricing, classification, and hazard recognition. Assisted with day-to-day activities by processing routine underwriting transactions and maintaining information for various underwriting actions and decisions. Reviewed and managed claim memos, activities, and reports to assist in the underwriting review process. Provided exceptional service to policyholders, Farm Bureau Insurance agents and their staff. Trained, mentored, and coached new team members.

Lansing, Michigan

Provided outstanding support services to Farm Bureau Insurance agents, underwriters, and policyholders by entering data into corporate systems for new business, reinstatements, endorsements, cancellations, and renewal items. Ensured proper coding and verification of all transactions. Mentored and trained new team members to ensure prompt and accurate processing. Perfected existing processes to improve efficiency and consistently exceed service standards.

Interviewed and recruited candidates for employment. Created schedules and supervised weekly payroll to maintain high profitability through minimizing labor expenses without diminishing customer experience. Developed employees through coaching, motivating, and educating about company policies and procedures to maintain and promote consistency and fairness in the workplace. Resolved customer complaints in a professional and respectful manner. Collaborated with DSD representatives to control inventory. Protected physical assets by conducting monthly inventory audits with an inventory team. Planned and executed store sets in accordance with corporate guidelines. Made data driven decisions by analyzing sales and expense reports to plan and develop store budget to forecast sales/expenses and maximize profitability.

Criminal Justice

Activities and Societies: • Vice President of the Interior Design Club • Vice President of the American Society of Interior Designers LCC.

Diploma, General

Activities and Societies: • Recipient of the MEAP Certificate of Recognition in the areas of Science and Writing • Recipient of the HHS.