• Managed over 200 accounts that totaled over $4.3 million.• Recognized for post contract upsells in 3 months that totaled $68,000.• Exceeded objectives by leading all client advocate operations including onboarding client for products post sales, initiating and executing renewal process and conducting post event reviews to discuss client feedback. • Managed overall NPS strategy with individually assigned accounts as well as oversaw projects internally and externally to ensure everything is on track. • Maximized efficiency by facilitating interdepartmental communication including actively participating in kickoff calls and final walkthroughs with Implementation Specialists. • Oversaw all Salesforce operations including reviewing Salesforce reports daily within the CA Team and updating Salesforce with contract and product information. • Trained new team members on Salesforce process and assisted with cross referencing after Salesforce migration to ensure fields were working properly.

• Managed the site selection coordinator including providing training and feedback through weekly and monthly check ins. • Exceeded objectives by negotiating an average of 145 contracts in domestic and international locations, including Thailand, Australia, Singapore, Germany, Mexico, Costa Rica, United Kingdom, Spain, India, Canada, and Belgium. • Maximized efficiency by providing quality assurance (spelling, grammar, punctuation, formatting) for client presentations, mobile applications, event websites, and registration sites. • Collaborated and partnered with hotel suppliers, National Sales Representatives of large hotel chains, and Convention and Visitors Bureau offices. • Built and maintained strong partnerships with clients by touching base frequently and being transparent with challenges.• Managed commission collection process for all venues and collaborated with C-suite to provide numbers for updated budget forecasting; collected $9.5 million in 7 years. • Analyzed and tracked cost savings for clients through contract negotiations (additional concessions that could be applied to bottom line, room rates, rebates, etc.); saved $613,000 in 2019. • Released clients from cancellation penalties at venues due to COVID-19 through new bookings and force majeure; saved $2.3 million. • Sourced meetings and conferences between 10-2,000 attendees (mainly technology)

• Established and maintained strong partnership with clients• Led site selection for multiple clients (corporate and association) for 10-300 sleeping rooms on peak• Maintained relationships and worked closely with National Sales Representatives and Convention and Visitors Bureau offices• Collected event details to create RFP and Meeting Space Grid• Used Cvent as sourcing platform to send out RFPs and Meeting Space Grids• Reviewed and evaluated venue proposals in detail • Created PowerPoint or Excel summary of potential venue options for client• Set up site inspection agendas for clients and conducted site inspections, if needed• Led contract negotiations in domestic and international locations• Monitored weekly sleeping room pick-up reports to assess the progress of program attendance• Tracked all hotel commissions on detailed Excel spreadsheet for the site selection team and followed up with hotels on payment• Created quarterly and yearly reports for commission revenue and number of contracts• Worked with CFO on invoicing for hotel commissions• Provided quality assurance (spelling, grammar, punctuation, formatting) for site selection team and proofread and edited all presentations, important emails before sending to clients

The EEWG was a group of employees who met weekly to discuss employee feedback for ways the company could be improved. Through this group, we implemented a second casual day and added a floating holiday for employees. I co-led the group in its third year.

The EEWG was a group of employees who met weekly to discuss employee feedback for ways the company could be improved. Through this group, we implemented a second casual day and added a floating holiday for employees.

•Achieved all profitability goals by actively researching, qualifying, and developing new accounts for the Northeast market. •Gained new business by utilizing and maximizing existing accounts in Delphi, industry trade show lists, and publications for the hotel portfolio. •Strategized achievement of quarterly and annual revenue sales goals by primarily focusing on growing business allegiances and revenue within key corporate accounts. •Liaised between clients and sales managers at each hotel as well as collaborated with upper management in all facets of business development including client services/sales.•Sourced $33 million worth of room revenue for potential group meetings. •Solicited group business for luxury hotels & resorts, primarily in Chicago, New York, Orlando, Puerto Rico, and Charlotte.

•Created sales kits and customized bound booklets for clients•Blocked meeting space and processed contracts for turnover in Delphi•Generated e-Proposals and floor plans for clients•Inspected guest rooms before a site visit and made improvements, if necessary•Made gift baskets for road shows or amenities*Received booking inquiries and forwarded to appropriate sales manager*Coordinated with all departments of the hotel to set up site visits and inspections for clients*Arranged for amenities to be sent to guests

•Coordinated with clients on deliverable dates and contracts•Assisted designers in production duties•Edited concept books; wrote history and location paragraphs for projects•Designed detailed budget spreadsheets•Traveled to other countries to work with government officials and port authorities to further develop resort destinations

•Coordinated VIP gift bags and assisted high profile clients•Up sold services and recommended retail products for the guest•Made reservations and assisted guests with check in/out services•Performed lateral services when needed•Contributed to the team effort responsible for the spa achieving Travel and Leisure's award as the number one spa in the Continental U.S. and Canada