Hired as Business Systems Relations Analyst, and when I left I was working as Performance Analyst. Duties were; Project Management, collaborating with the Director and Business Managers to create documentation of the business workflow, Statistical analysis, programming analytical tests using WebFOCUS, to track departmental performance. Wrote process and policy documentation in reports using Visio flowcharts, Excel spreadsheets, PowerPoint presentations and Adobe. Wrote a program in MS Access, for the WIA Marketing Office resume and performance databases. Created reports and forms for Marketing, Finance, and Performance departments. Installed and supported software and hardware within this county unit. Created presentations and provided software training. Proficient in MS Word and Excel, Access, Visio, Adobe and proprietary software including WebFOCUS, and the Georgia Workforce System. Knowledge of GAAPS and QuickBooks. I am Proactive with excellent customer service skills.

Team member of SOX group, updated and rewrote existing documentation into a revision of company Change Controls Policy. Proficient in MS Word, Excel.

Participated as a member of the Sarbanes Oxley (SOX) consulting team. Performed testing, documentation, and remediation for Internal Audit Compliance, according using COBIT Frameworks Standards. Collaborated with all levels of personnel to investigate and acquire information used for the Audit. Reviewed and wrote test scripts. Manually tested access controls on VMS-Operating System, Supra and ObjectStar (Huron) Databases. Investigated and updated scripts on general controls for (SAP Legacy), Purchase Price Variance and Material Master Data tests. Updated documentation reports on the Pinnacle and Kronos Payroll Systems test. Acquired partial documentation through ECAPS, (Remedy) change management system internal controls documentation. Tools were MS Word, Excel, Visio, and Lotus Notes. Knowledge of client/server, MVS and AS/400 processes. Knowledge of COBIT and SDLC.

Extensive project management: Facilitated corporate compliance, by tracking IT business processes for Process Risk Management (PRM), and ongoing preparation for future SOX audit. According to business Policies and Practices, identified and tracked employee IT processes for operational risks. Created and generated documentation (six reports) for risk compliance. Performed Quality Assurance by coordinating self-assessment for the organization's employees - acted as internal auditor to assist in performing the evaluations for internal controls, to ensure practiced, initiated, and implemented auditing standards for control of existing standalone PCs throughout the plant. Assisted in Cost budgeting by investigating and validating billing documentation for various outsourced IT services (i.e. all in plant phones and EDS’s projects and support, checking for validity and accuracy). Collaborated with the EDS group for the asset control and maintenance of the online PCs and buybacks. Collaborated with Internal Controls and plant Security for processing and maintaining the user badge system. Practiced Quality Assurance by supporting awareness of continuous improvement through GM proprietary practices. Assisted in setting up GRS (online service request helpdesk system), by creating the flowchart of all business sectors in the plant. Also aided in the implementation and training of the new system. Knowledge of all Microsoft and most Legacy Operating Systems and hardware within an Enterprise environment. Experience with Windows Operating Systems, Active Directory, SQL & MS Office Suite. Familiar with ISO policies.

Data Processing Services Norcross, GATechnical Recruitment. Reviewed screened and tested skills of technical candidates for business clients. Helped to improve resumes, by prescreening the candidate to insure skills were a match with job requirements. Also provided System administration LAN support (connectivity, backups and recovery of database). Stored and maintained a private company database of all acquired WEB resumes used for contract and permanent IT positions.

Provided System, PC and LAN helpdesk support in a Novell environment. Deployed Visio software for diagram documentation of IT System servers for reengineering project.Skills: Novell, WinNT, Visio, Exchange Server, CCmail.

Provided helpdesk and system support through database backup and recovery, troubleshooting and diagnostics. Supervised service repair (wrote Purchase Orders, worked with vendors). Setup training rooms and trained end-users on software packages. Acted as EDI Coordinator. Software was St. Paul Software with some shell scripting. Hardware included Dell’s, IBM’s, IBM clones, Toshiba, IBM, and NEC laptops, using TCP/IP, Ethernet, and Frame Relay.