Stephanie Latham Email & Phone Number

Bradford, West Yorks, Gb

Bradford, West Yorks, Gb

Mount Maunganui, Tauranga, Nz

Responsible for programmes delivering a leading customer experienceacross all digital products including web and app products, public websites,partner apps and internal products with customer facing components• Defined a product practice that shifted the organisation’s focus fromproject to product mindset• Brought the app product to market and established a new product team.• Lead three Product teams delivering programmes for new features andenhancements to MyBallance web and app customer tools with on and offshore resource across 6 vendors• Defined the product objectives, strategy and roadmaps focused ondelivering business outcomes and customer value• Established value metric reporting• Worked with stakeholders and senior change leaders to establish customerand business priorities based on a value assessment matrix to help theproduct teams shape and develop value based roadmaps• Established processes to align organisational strategies covering internalbusiness needs, innovation pipelines and customer needs• Introduced a continuous customer research and design program whichincorporated the creation of a customer experience framework• Accountable for the marketing program to support product developmentand the release program• Responsible for SLT governance process and board updates, includingfunding requests, capital planning and budget management• Sought funding to support a development programme for agilecertifications across IT and the BA’s to help lift the agile maturity of thebusiness• Programme management of the MyBallance product development teams,covering financial and status reporting, resource management, riskmanagement and change leadership• Provide consistent communication and programme performance updatesto Steering Groups, Governance Forums, Senior Lead Team, CEO and Boardof Directors• Project managed the creation of a highly complex product that is a sustainability game changer for Ballance and New Zealand farming

Leeds, West Yorkshire, Gb

Leeds, West Yorkshire, Gb

• Prince 2 Practitioner and APM Introductory Certificate qualified• Responsible for a high profile project to deliver the Front End of the Future, aiming to reshape the checkout profile to meet the changing face of customer shopping habits• Close working relationship with a key supplier to enhance self checkouts through software development in order to support the customer journey• Management of agile release program to deploy software changes to over 600 stores nationwide• Liaise with key stakeholders, including Store colleagues, Service, HR and IT, to review project progress and identify and manage Risks and Issues• Facilitate Colleague Listening Groups to ensure feedback from customers and store colleagues is captured, actions followed through where appropriate and lessons learnt documented • Management of the project plan to ensure projects are delivered within the time constraints• Production of measures of success criteria and weekly status reporting• Creation and input to Autopsies to identify any project successes and opportunities• Analysis of Insight Data into customer reaction and behaviour following implementation• Management of project budget through the Capex process, to ensure project deliverables stayed within the business case benefit versus cost matrix

London, England, Gb

• Management of projects across varying industry sectors• Management of projects against strict time, quality and budget guidelines• Control and management of the project budget to ensure on track and within contingency guidelines for each stage of the project• Management of stage timelines through the use of MS Project Plans• Risk and Issue Management and exception reports as required• Production of Status Reports identifying key milestones, critical success factors and Project RAG status• Production of detailed project documentation including Project Initiation documents and Post Implementation Reviews• Reporting to Key Stakeholders and Senior Managers to review project progress and escalation as necessary• Prince 2 Practitioner qualified