Stephanie Odom Amendola Email & Phone Number

Marietta, Ga, Us

The Service Council™ exists to create a platform for education, knowledge, networking and insight for leaders in service, support and customer managementThe Service Council Advisory Board is a group of hand-selected, global service and customer experience executives who are chartering service innovation in their select industry. This board of experts contributes to the community through thought leadership, speaking engagements, research contributions and the sharing of best practices, with the intent of elevating and advancing service.

Alpharetta, Georgia, United States

- Established Service & Repair department including P&L and department KPIs where there previously were none.- Managed out-of-state service and repair facilities with zero safety incidents and fostered a recognition and accountability culture. o Developed real-time service center dashboards that reduced turn time from 12 weeks to 4 weeks and gave visibility of repairs and part failures to the R&D team for product improvements.- Improved service & repair margin through LEAN initiatives that decreased COGS by 15% through improved direct labor productivity allowing for insourcing additional distribution and order fulfillment without incremental head count.- Implemented following cost saving projects: Renegotiated global service & repair partnerships, secondary site closer ($250k savings), freight management ($180k savings), offshoring technical services ($160k savings).

Alpharetta, Georgia, United States

- Managed the service and repair supply chain and developed international service and repair training program. o Led service & repair integration from acquisition into SAP by stabilizing end-to-end process, ensuring data integrity, and transitioning AR, the service center and technical support. o Optimized fleet management program with improved late fee programs, inventory reconciliations, and key metric visuals.- Integrated technical support team increasing voice of customer learning and developed international complaints KPIs.- Continued to maintain responsibility for global capital project budget through development of direct report.

Alpharetta, Georgia, United States

Halyard Health spun off device business into Avanos and I maintained current role:- Managed a $25MM capital projects budget and company-controlled capital equipment, fostering cross-functional collaboration to improve on-time project starts by 40%. - Led the S4 Hana SAP upgrade for capital expenditure and fixed asset processes, streamlining operations.- Spearheaded a special project to analyze and propose improvements to the existing Service & Repair infrastructure.

Alpharetta, Georgia

- Managed a $25MM capital projects budget and company-controlled capital equipment, fostering cross-functional collaboration to improve on-time project starts by 40%. - Led the S4 Hana SAP upgrade for capital expenditure and fixed asset processes, streamlining operations.- Spearheaded a special project to analyze and propose improvements to the existing Service & Repair infrastructure.

Lexington, North Carolina, United States

Site Training Coordinator - Special Assignment:- Established and implemented training programs to ensure adherence to global standards (21 CFR Part 820.25, ISO 13485) and meet site attrition needs, fostering a compliant and well-trained workforce.- Led the development of training best practices for contingent workers, aligning with co-employment laws, and served as a key thinker for the "Build a Winning Culture" strategy, demonstrating leadership and commitment to a positive work environment.Kimberly-Clark spun off healthcare business into Halyard Health and I maintained current role:Operations Manager I:- Led the seamless integration of two production teams, fostering a unified and empowered workforce prepared for the upcoming Surgical Rebuild project through targeted cross-training initiatives.- Cultivated a culture of accountability by coaching shift operations leaders to embrace ownership and drive team performance in areas of safety, quality, compliance, and process adherence.

Lexington, North Carolina, United States

- Led the seamless integration of two production teams, fostering a unified and empowered workforce prepared for the upcoming Surgical Rebuild project through targeted cross-training initiatives.- Cultivated a culture of accountability by coaching shift operations leaders to embrace ownership and drive team performance in areas of safety, quality, compliance, and process adherence.

Lexington, North Carolina, United States

Process Engineer II:- Led new material qualifications, investigated quality issues to recommend upgrades, and managed material treatment optimization for improved product competitiveness.- Transitioned assets to automatic data collection, and managed up to $250k in equipment upgrades for process improvements.- Collaborated with customers through regular communication and on-site visits, while mentoring cooperative education students and new process engineers. Investigated and optimized long term quality issue to evaluate asset upgrade needsProcess Engineer I:- Spearheaded the successful start-up of a $5.5M asset rebuild, qualified and optimized new material made post-rebuild, with an estimated $1.2 million in annual savings.- Coordinated second generation equipment rollout across two assets, while also qualifying alternative suppliers to protect supply chain during rebuilds.

Saved mill $50,000 annually through planning and implementing a change in abrasion testingAssessed mill pulp losses on a single asset through a system mass balanceRecommended a sustainability plan for an asset

Helped develop a prototype product to compete with similar products in the marketDeveloped product prototypesAnalyzed competitive productRecommended competitively advantaged product for commercialization

Designed and performed a new test to evaluate shrinkage of specified materials during shipping overseasCompiled and analyzed statistical data that projected cost savings due to reduced product damageRecommended suitable shipping proceduresParticipated in commercial production of material

Performed and analyzed lab testCompiled lab results in Excel workbookIdentified, researched, and tested compounds to improve productProposed a product improvement, expected to fill the five year production

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelors Of Science, Biomedical Engineering

Activities and Societies: National Society of Black Engineers Women's Coordinating Council Supplemental Instructor

Bachelor Of Science, Biomedical Engineering; Biomedical Engineering