Stephanie Mooney Email and Phone Number

Responsible for Civil Registration, Legal Services, Facilities and Procurement and Workforce Planning for the Registry.

Oversee Registry Operations specifically Civil Registration. - Lead and managed 5 service delivery teams of over 100 staff in timely, accurate and responsive customer service operations to citizens and stakeholders.- Designed and implemented leadership team supported by workforce planning to change from breaching KPIs to consistently meeting KPIS. -Implementation of the Restructure Management Plan for Operations and executive support for implementation across the registry.

Implementation of the NSW Registry of Births Deaths and Marriages Transformation Program- Design and implementation of the Registry's new Click and Collect Service - Implementation of SNSW Kiosks in the Registry Offices - Support of the Registry's COVID-19 response - Lead Business Process Improvement initiatives for Operations

Operational Management | Developed the Stakeholder Engagement Strategy | Developed the Stakeholder Engagement Management Framework, Guidelines and Templates | Developed the Stakeholder Engagement Directory | Implemented the Stakeholder Engagement Community of Practice | Lead Engagement Strategist for major projects including the Digital Driver Licence and Mobile Service Centres |

2IC to the CIO | Leadership and Management across IT comprising 50+ staff. Management of Incident, Change, Security, Test, Records, Helpdesk, Project, Corporate Communications, Program and Relationship Management, Stakeholder Engagement and provide strategic direction. 10 staff reported to Business Solutions Manager. • Management of separation and transition projects during the sale of the company • Translate business practices and processes into architectures to enable delivery of… Show more 2IC to the CIO | Leadership and Management across IT comprising 50+ staff. Management of Incident, Change, Security, Test, Records, Helpdesk, Project, Corporate Communications, Program and Relationship Management, Stakeholder Engagement and provide strategic direction. 10 staff reported to Business Solutions Manager. • Management of separation and transition projects during the sale of the company • Translate business practices and processes into architectures to enable delivery of appropriate solutions• Negotiate outages, key works, manage, monitor and report on KPIs and overall ICT performance to the executive board and the Office of the Regulator. Ensure compliance with the concession deed agreement. Achievements • Reduced the number of helpdesk incidents in the first quarter by 70%. This resulted in a spike in customer satisfaction, increased productivity, significant improved relationships and interaction at an intradepartmental level.• Established new processes, communication lines and methods of reporting across functions for planned works and outages. This established a visible continuous improvement program and significantly improved relationships across divisions and reduced risk during outages. It provided transparency to management and staff and reduced errors and miscommunications during outages • Significantly improved the profile of ICT across the business and stakeholder base. Demonstrated by feedback from our stakeholders and improved interactions across the board• Delivered on all separation and transition projects in required timeframe. This reduced risks and exposure, increased productivity and enabled greater focus on new business activities • Developed and implemented new policies and processes with respect to change and incident management. This reduced risk and helped to ensure we met our new KPIs and remained compliant with the concession deed Show less

Manager of Titling and Valuation (data) Delivery Services (Sydney), Spatial (data) Delivery Services (Bathurst), Online (data) Services (Sydney), Map Sales (Sydney and Bathurst) | Chair the NSW Addressing Committee, NSW Imagery Working Group, the NSW Local Government Address Working Group and several project boards for major projects during the sale of LPI | Facilitate the separation of the division including providing input into the restructure and transition of staff and activities |… Show more Manager of Titling and Valuation (data) Delivery Services (Sydney), Spatial (data) Delivery Services (Bathurst), Online (data) Services (Sydney), Map Sales (Sydney and Bathurst) | Chair the NSW Addressing Committee, NSW Imagery Working Group, the NSW Local Government Address Working Group and several project boards for major projects during the sale of LPI | Facilitate the separation of the division including providing input into the restructure and transition of staff and activities | Operational Management and Strategic Direction of four divisions across two locations with 35 staff and 10 staff and 10 direct reports | Manage 12 technology platforms for delivery of titling, valuation and spatial information to key clients from government, industry and the community | Undertake Stakeholder Engagement, specifically with commercial and government customers to proactively identify opportunities to improve LPI’s product and service delivery | Drive process improvement through investigating, scoping and implementing change within the Delivery teamsAchievements • In partnership with the executive team and external consultants successfully completed the restructure and transition of staff and activities to their new departments. This included supporting staff in their transition out of the company where their roles were made redundant• Achieved an approximate 30% reduction in scrappage costs for printed maps due to implementation of a continuous review program of product sales. • Initiated and completed the closure of one of the divisions located in Sydney and the transfer of its sales and customer service function to the existing Bathurst team. This freed up premium CBD office space, eliminated redundant processes and products and reduced staff numbers.• Achieved a 75% reduction in manual activities related to data cleansing resulting in reduction of staff numbers Show less

Responsible for the $9M Capital Budget, 40+ staff across two locations including Contractors, Project Managers, Developers and Graduates. Development of strategies for project development. Key decision maker for 8 major projects ( including Spatially Enabled Notification and Edit Service, Spatially Enabled Road Names Database and Road Names Application System) and excess of 300 stakeholder groups across NSW and Australia• Sound understanding of Public Administration protocols and… Show more Responsible for the $9M Capital Budget, 40+ staff across two locations including Contractors, Project Managers, Developers and Graduates. Development of strategies for project development. Key decision maker for 8 major projects ( including Spatially Enabled Notification and Edit Service, Spatially Enabled Road Names Database and Road Names Application System) and excess of 300 stakeholder groups across NSW and Australia• Sound understanding of Public Administration protocols and Legislative processes and Addressing legislation and policy • Program and Project Management and Reporting, Change, Communications (including website content management and copy editing of all program materials) and Relationship Management and Stakeholder and Community Engagement • Provide strategic advice to the Program Sponsor and Program board and resolve any problems arisingAchievements • Used my influencing and relationship building skills to gain support of senior suppliers which resulted in the delivery of several successful technology projects• Developed a questionnaire to determine the needs of our core stakeholder base. Achieved 73% response which informed the development and implementation of the NSW Addressing Policy and Guidelines. Across NSW Local Government we achieved an 87.5% attendance rate at the implementation workshops. In a survey completed after the release of the new policy and guidelines 90% found the new policy and guidelines to be effective • I established the NSW Addressing Committee to support our stakeholders and community engagement. The committee ensured the work undertaken during the program would continue to be effective once the program closed. I was appointed Chair of this committee until 2016. 3 years after the successful completion of the program the committee is still in place supporting addressing activities and undertaking a program of continuous review and improvement• The Program was delivered on time and on budget Show less