Stephanie Ann Henderson Email & Phone Number

Saint Paul, MN, US

Minneapolis, MN, US

Promoted to Office Manager for exemplary performance

Minneapolis, MN, US

• Created and Launched organization’s Facebook campaign, building social media following and regularly updating content on public Facebook fan page, private members only Facebook group, and local union website
• Facilitated transition from old document management system to SharePoint, reorganizing files and training co-workers into the new system
• Serves as primary contact for membership services with a membership of over 3000 members, providing top-notch customer service, answering questions and providing information in person, via phone and email, assisting.
• Uses QuickBooks software to pay bills weekly, track deposits, run financial reports, and reconcile accounts
• Drafts various letters, legal documents, promotional materials and other correspondence, preparing for outgoing mail
• Prepares detailed reports for board meetings

Minneapolis, Minnesota, US

Performs on premise and off premise samplings at liquor stores, bars and other events around the Twin Cities Metro Area to increase brand awareness and product sales

Westport, CT, US

Performs off premise samplings and demonstrations at liquor stores and events around the Twin Cities Metro Area and Hudson, WI to increase brand awareness and product sales

Mequon, Wisconsin, US

Minneapolis, MN, US

Performs samplings and demonstrations at liquor stores around the Twin Cities Metro Area to increase brand awareness and product sales

I manage a virtual assistant business where I perform administrative & events services on a contract basis for small businesses and individuals Learn more: https://www.facebook.com/SuperStarHelp

Saint Paul, MN, US

As an Election Judge with Ramsey County, I serve the community while staffing local polling places for elections including early voting locations. In this position I greet and direct and incoming voters, verify eligibility to vote, issue ballots, aide in the registration of new voters, and assist voters with forms and other needs. I also help in the set up.

St Paul, MN, US

• Coordinated all aspects of Community Education After School Program, working directly with Community Education Director, instructors, students, parents, school administration and other school employees
• Ensured a smooth check in/pick up process, including taking attendance, reporting any absences, facilitating snack, directing students to respective classrooms and communicating with parents regarding any changes to.
• Completed daily reports to the main Community Education Office
• Provided behavior support for students as needed

Minneapolis, MN, US

• Promoted to the role of Administrative Assistant within the Accounting Department for outstanding performance, dedication to customer service, and high level of technical aptitude
• Received warranty deeds and completed account transfers after real estate transactions, following up with closing companies to ensure all deeds are received and processed correctly in a timely manner
• Organized and prepared documents relating to home resale transactions including Resale Disclosures, Dues Current Letters, Lender/Mortgage Questionnaires, Realtor Fact Sheets, and Appraiser Information through Community.
• Received and responded to incoming calls from realtors, homeowners, board members and vendors while following through on various requests
• Performed front office reception duties including greeting & directing guests, and building relationships with clients
• Served as a backup/trainer to the Client Services department

Minneapolis, MN, US

• Served as first point of contact for residents from 200+ home owners associations and communities throughout the Twin Cities
• Received incoming phone calls from clients, documenting contents of call in log, answering questions regarding account and transferring to correct department when necessary
• Regularly accessed SenEarthCo and Cinc Systems databases in order to review, maintain, and update client/association information
• Responded to and routes email to correct parties via shared Client Service inbox
• Ensured timeliness & accuracy of all mailings
• Maintained copier, printer,postal meter and other office equipment

• Provided direct administrative support to the school principal including word processing and schedule management
• Placed orders for office supplies and educational materials while processing invoices and keeping track of budgets
• Reconciled purchasing card and vendor statements
• Drafted various letters, correspondence, and promotional documents, editing for proper grammar and syntax
• Exercised diplomacy while communicating in a clear professional manner with employees, parents and visitors in both English and Spanish language
• Reviewed incoming resumes, arranged and prepared interviews for the academic department

• Managed personal & business financial accounts using Quicken Home and Business Software
• Created various documents, reports, correspondence, & forms and edited to ensure accuracy
• Collected, organized, and filed receipts and invoices physically as well as using an electronic scanner and digital filing cabinet
• Managed multiple vacation rental property listings and bookings
• Performed an extreme variety of tasks including the use of several online and offline computer programs as well as general office equipment

• Practiced excellent customer service, greeting customers and helping to answer any questions and find custom solutions for their shipping needs
• Created shipping labels and shipped packages using UPS World Ship, Fed Ex, and Speedee softwares
• Used postal meter to print postage
• Regularly took inventory and restocked sales floor as needed
• Maintained general cleanliness and organization of store, office, and shipping area

Oklahoma City, OK, US

Completed various job assignments with outstanding reviews from supervisors, including several clerical temp. positions

US

• Used ResNexus and Micros Opera software to make reservations, process payments, and manage the guests and hotel property
• Collaborated with restaurant staff, making reservations using Open Table software and performing hostess duties when necessary
• Promptly responded to all guest inquiries in person, over the phone, and via email while practicing innovative and enterprising sales techniques
• Effectively communicated with all areas of hotel including kitchen, servers, housekeeping and maintenance to insure the best possible stay for guests and helped out in all areas when needed
• Counted cash drawer(s) daily to ensure proper balances, collected payments, and made change with accuracy
• Performed general office duties including filing, copying, scanning, and faxing

• Frequently created invoices and receipts, took inventory, and managed payroll using QuickBooks software
• Performed various clerical duties including, mail-sorting, copying, filing, photocopying, and faxing
• Practiced outstanding and professional phone etiquette using multi-line phone system to screen and direct incoming calls and take messages
• Successfully established employees on and developed payroll system
• Processed credit card payments over the phone using Authorize.net as well as an in -store POS device
• Consistently Called for collection on past due invoices

St Louis, MO, US

• Enthusiastically Greeted guests with smile and friendly demeanor
• Accurately took orders and completed transactions using POS system
• Maintained proper cash balance throughout the day while processing cash transactions and making change
• Restocked bakery area when needed and kept workstation clean and organized
• Ensured all orders were filled correctly and all customers were satisfied
• Followed simple recipes to create delicious coffee beverages and smoothies in a timely matter

Key Largo, FL, US

• Multitasked by handling 3 stations simultaneously (deli, cash, and clean-up)
• Communicated effectively in both English and Spanish with co-workers in order to fulfill orders to customers
• Verified identification for serving alcoholic beverages
• Took orders and completed transactions using POS system
• Handled incoming phone calls on multiple lines in a friendly and professional manner

Lake Buena Vista, Florida, US

• Balanced work with studies while attending online classes at Skagit Valley College and Disney University
• Learned about the importance of excellent customer service while serving guests and exceeding expectations with hands on experience
• Earned several awards for excellent customer service throughout the program
• Gained versatile work experience rotating several positions
• Trained several groups of new employees (up to 5 at a time) throughout the program

Associate Of Arts (A.A.), General Studies

Earned Several Credits Towards Associates Degree, International/Global Studies

High School Diploma