Stephanie Martinez Email & Phone Number

Panama City Beach, FL, US

Norcross, Georgia, United States

• Administrative and Sales Support:
• Maintain local office to include filing, preparing documents using MS Office, responding to phone calls, addressing mail and anything else that ensures the successful running of the U.S. office.
• Review all insurance policies and coordinate information needed for annual renewals.
• Resolve any “office” IT problems with IT-supplier and the Swedish organization.
• Arrange flights, hotels and other travel-related logistics.
• Support sales & installation personnel.

Orlando, FL

• Provide reliable customer service and service for all spa treatments.
• Processed daily credit card and cash transactions
• Effectively organize processes by productively managing schedules in Acuity and adhering to contractual restrictions.
• Establish accurate records for inventory and sales tax using Square and file quarterly sales tax through the Department of Revenue.
• Identify potential problems and successfully find solutions to maximize company efficiency and revenue.
• Maintain and process all accounting duties such as accounts payable and accounts receivable into QuickBooks Online.

Orlando, Florida, United States

• Cultivated strong relationships with drivers and maintained contact with drivers throughout the day.
• Communicated via phone and radio answering incoming phone calls from drivers and customers.
• Accommodated the needs of customers and responded to customer inquiries regarding bus schedules and delays.
• Prepared daily schedules for drivers and logged input into the logistics computer system.

Converse, Texas

• Ensured superior resident satisfaction and operational excellence.
• Conducted all business by company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws on apartments.
• Consistently achieve a strong record of outstanding collection quota and residential retentions.
• Maintain impeccable accuracy of resident and vendor records for accounts payable and receivables including obtaining and matching appropriate records, updating fees, notices, rents, and leases in Yardi.
• Processed approvals and enforced move-in, move-outs, eviction procedures, and other legal processes.
• Ensured all reports daily and service requests were organized, audited, filed, and appropriately completed.

San Antonio, Texas, United States

• Provide exceptional member service for internal inbound calls for USAA mortgage wire funding.
• Timely review and process international and domestic wire transfers with strong analytical skills and attention to detail.
• Review and submit close letters for ACH disputes

San Antonio, Texas Area

• Provide world-class service to consumer and commercial bank members.
• Supported members with inquiries relating to credit cards, accounts, and all banking transactions.
• Educated customers to effectively cross-sell bank products and services.
• Summit missing deposit, incorrect charge, and other bank investigations.
• Assist members in setting up web access.
• Assist members with Citimoblie, CitiAlerts, and Citi bill payments.

San Antonio, Texas, United States

• Scheduled appointments and use time management for wake-in appointments.
• Compile and entered new patient information promptly into Open Dental.
• Verified patient insurance and eligibility.
• Provide patients with HIPPA information and office policies.
• Create, maintain, and file dental charts.
• Prepared treatment plan estimates based on necessary treatments and insurance copays.

Bachelor Of Applied Science In Business & Organizational Leadership, Banking And Financial Support Services, 3.74

Aesthetician, Paramedical Aesthetician

Nail Technician, Manicuring

High School Diploma