Designing and updating learning for the Safety Team such as Beryllium Handling, Hazard Recognition in all environments, independant mobile robots, and creating a job aid for the proper use of the emergency button on the walkie talkies used at the sites.Creating and maintaining tracking for employee Lifesaving awards and Board of Director story awards as well as implementing the process to get the awards created and shipped. Creating paper certificates and obtaining signatures from leadership for certificates.Jump start the Safety team engagement by hosting fun events like Trivia Tuesdays, creating events for us to visit company events together, and organizing flyers for volunteer events.

Update, manage, and track monthly compliance training for 6000+ employees. Design engaging and creative training using a blend of Vyond, Microsoft Captivate, and studio recordings. I create interactive and entertaining videos to help explain the laws and regulations that guide our company to team members!Recipient of the September 2022 Fantastic 50 Award.Graduated UWM's EMERGE Leadership Development Program July 2023Graduated UWM's Trainer Certification course December 2023Graduated UWM's Articulate Storyline Certification December 2023

Served as Program Manager for customer service focused courses. This included the design and development of content, working with SMEs to address needed updates, delegating facilitation assignments, loading courses into and LMS, and attendance tracking and reportingWorked as lead facilitator and content contributor for numerous associate development programsSupported departments across Operations with their training strategies and methods in a consultant capacity, resulting in consistent and effective development outcomes across the organization Trained organizational leaders on how to most effectively use the NICE inContact call recording system, resulting in associates being able to receive effective and timely feedback on their calls Led associate engagement efforts and events across the business, directly increasing associate morale while working within a budgetEdited and maintained department SharePoint site, facilitating consistent and effective communication and knowledge sharing among the department

-Deliver training to newly hired employees-Track training initiatives and attendance-Organize training materials-Develop training for agents and team leaders-Utilize and train applications such as ECCI, DEALERConnect, ANSWERConnect, etc for Mopar Parts and Chrysler

-Use numerous computer applications, i.e.: Onstartraining.com, KMS, Microsoft Outlook, Excel, and Access 2007, ProQA, Aqua, and reporting tools for attendance (Kronos, Totalview)-Graduated highest performing Subscriber class at my site, giving customers and Client exceptional service-Prepare new activities and documents for advisors on my own and collaboratively resulting in higher productivity-Exceptionally train four Lines of Business: Emergency, Subscriber, Customer Loyalty, and Blue Button Welcome Call-Write and edit weekly assessment for the continued development of advisors allowing them and customers to be more knowledgeable of the product-Mentor four Designated Trainers through teaching their Lines of Business as well as monitoring and coaching them to develop their progress-Successfully completed several Personal Development Courses for instructional design, leadership, and trainer development with both Convergys and Minacs-Responsible to train employees to exceed metrics set forth by GM, OnStar, and Minacs-Design several work boards to keep advisors and training team informed on each other’s whereabouts and up-coming training initiatives allowing us to be a more informed team-Review curriculum and provide feedback before it is released to the advisor population to better provide quality training-Assist Operations Managers/TL’s/Clients in calibration meetings listening to advisors and brainstorming on how to fully develop our talents while meeting the clients’ needs-Assist in the testing and implementation of new applications and call center scripts-Teach Cross Training, Enhancement, and New Hire Classes