Husbandry Central Agent
CurrentHusbandry services on Brazil TeamGlobal Social Media AmbassadorAs Husbandry Agent:• Coordination with SASA Account sales on matters related to the coordination and serviceperformance of Husbandry port calls entering the area.• Respond and follow up on customer enquiries.• Ensure that all appointments are handled without delay and assigned correctly to responsiblefor service execution.• Ensure Proforma DAs are being sent promptly.• Ensure advance funding (approved by customer) is remitted correctly to local agent’s bankaccount at least 3 days before vessel arrival.• Ensure correct amount of pre-funding are received or the correct level of authority has approvedany deviation, prior to performing the Port Call.• Coordinate port calls and services effectively, including proper monitoring of the vessel andattendance to any change requests in compliance with Ships Agency Standard OperatingProcedures, including correct use of the operating systems (WASP and Virtual Agent wheneverapplicable).• Select and book suppliers and sub-agents using standard supplier management processes andsystems and in compliance with Supplier Governance standard .• Monitor and record expenses that arise during vessels’ port call.• For global port calls, monitor the execution of the port call and work closely with Operations toensure that we meet customers’ expectations.• Ensure Cash-in-Transit (Cash to Master) as per WSS procedure.• Suggest process improvements based on efficiency, productivity or cost effectiveness gains .• DA handling (Proforma & Revised), including correct data input, monitoring, and verification.• Register and follow up complaints/non-compliances through Improvement Potential system.• Attend business review meetings with customers as required and interact with the relevantKAMs.
