Stephanie B. Email & Phone Number

Coeburn, Va, Us

Remote

Performed the role of Fraud Analyst for three months prior to promotion to Supervisor. Responsible for overseeing transaction characteristics and account changes including indicators of complex scenarios for all claim types and take appropriate action as necessary. Oversee the training of associates (currently 40+ to date). Ensure team maintains metric goal of an average of 100% per month. Identify agent errors and mentor accordingly to increase customer and client satisfaction.

Promoted to Supervisor role within 3 months of successfully working in Fraud Department as a Claims Analyst. Thoroughly investigated fraud claims, ensuring proper actions were taken on claims based on specific transaction types.Used various software systems to complete processing and resolution of submitted claims. Properly notated claims based on actions taken and recorded claim numbers to display completed work. Exceeded 100% metric goal weekly, along with a 100% claims quality score.

Promoted to Supervisor role within 3 months of successfully working in Fraud Department as a Claims Analyst. Thoroughly investigated fraud claims, ensuring proper actions were taken on claims based on specific transaction types.Used various software systems to complete processing and resolution of submitted claims. Properly notated claims based on actions taken and recorded claim numbers to display completed work. Exceeded 100% metric goal weekly, along with a 100% claims quality score.

Assisting management with leading the daily operations in a faced paced customer service environment Facilitating regular 1-1 meetings to provide feedback, coaching, and guidance on material as needed for the customer support staff.Performing daily quality audits to ensure agents are providing the customers with the best fit resolution as well as accuracyProviding callbacks on escalated accounts to resolve the customers needResearching feedback from post interaction surveys from chats and calls Ensuring needs of the client are being met and making adjustments necessary to meet service levelsUnderstanding general Tax questions including but not limited to individual and business Tax software, form types, general navigation, questions regarding customers taxes and more.

Remote

Managed inbound and outbound communication regarding background check clearance and verification for education, employment, references, and licensing purposes. Maintained records of all communication to ensure all verifications and follow-up were timely. Provided services to thousands of businesses internationally on a specialist team that reviewed client-specific instructions to meet company standards. Ensured the confidentiality of all sensitive information.

Duffield, Virginia, United States

Maintained safety and security of all personnel, inmates, and jail facility. Addressed issues per a response continuum and implemented defensive tactics and physical restraints as necessary. Compiled reports, prepared and maintained arrest-related records, obtained fingerprints, operated routine photographic equipment, and operated the Virginia Criminal Network program to run background checks, I-9 verification, etc. Promoted to Master Officer and delegated Field Training Officer overseeing new hires, ensuring related documentation was completed per DOJ standards, and provided field support.

Wise, Virginia, United States

Assisted customers by answering questions, providing guidance and information, and responding to complaints. Ensured customers were satisfied with products, services, and features. Helped to troubleshoot devices and address any technical issues. Assisted in training new hires.

Certificate For Medical Billing And Coding, Medical Insurance Specialist/Medical Biller

Education record