Driving internal operations alignment and optimization to deliver a world class service for customers and patients as part of a successful new product introduction. Responsible for all business and product operations.* Sales Operations including sales pipeline management and sales targeting* Product Management capturing VOC to drive changes to the service* Product Delivery including manufacturing, shipping and supply chain to ensure both sufficient and quality product for customers and patients.* Internal service delivery to exceed customer and patient satisfaction including clinical operations, customer care and revenue cycle services

Leadership of all critical service operations development for new product launch including: clinical services, customer care, patient advocacy, reimbursement and finance.

* Developed Patient Advocacy Hub to help patients by removing financial barriers to care thereby expanding market access* Cross-functional leadership to develop and implement commercial support program to drive growth in product market share* New Product Launch Team lead developing new revenue recognition, advocacy programs and operational improvements across all aspects of support services including: revenue cycle, customer service, clinical operations and IT to have a successful go to market strategy.

* Oversee implementation and optimization of centralization of insurance verification and prior authorization model from a previously decentralized system. * Oversee Financial Counseling Department in main hospital and at off-site clinical locations* Develop Financial Advocacy Pilot Program* Partner with PFS and clinical departments on denial management and prevention including: creation of standard work along the revenue cycle, routine root cause analysis and action planning and development of standard reporting of denials to appropriate departments* Develop standardized vendor management including monthly vendor scorecard* Co-Chair Payer Plan Governance Council

· Facilitate cross functional Process improvement committee to improve Iplan accuracy including: insurance education development, Iplan creation submission process development and Iplan standardization· Transitioned centralized Patient Access reports team to SSC successfully decreasing error volume by 90% while simultaneously providing billing edit education to front end staff to reduce unbilled· Business owner for web tool development project. Worked with operations and IT to design tool requirements, build logic, develop work queues and troubleshoot functionality.

Managed three concurrent client engagements with each team composed of 6 consultants and 1 project manager. Ensured all projects met quality standards and remained on target to meet all project milestones. Served as key contact with all clients to ensure the projects were staying within scope and to resolve any issues as necessary.Projects: (1) Process Improvement for Emergency Department of local hospital. Recommended development of fast-track system to lower wait times primarily for lower acuity patients. Also recommended significant work at all levels of the organization on culture change to ensure the success of any improvements.(2) Process Improvement in scheduling process for GI Procedure Center of local hospital. Team had to work with both hospital staff and independent clinic physicians that performed procedures at the hospital to develop solutions that would work for all stakeholders. Developing a system of regular communication between the staffs of the hospital and clinic was key to reducing the inefficiencies in the scheduling and actually creating more open appointment slots to increase patient volume and thus revenue for all stakeholders.(3) Foreign market entry for pharmaceutical company. Team researched the Canadian pharma market for revenue potential and regulatory environment. Team also identified optimal partnering strategy for our client to enter the market through company interviews and by analyzing the product portfolios of each possible partner to identify the companies that would not only be the most beneficial to our client but that would also get the most benefit from our client's portfolio as well.

.Worked with a team of 5 consultants to conduct in-depth industry research and critical analysis to develop a new business plan for a Fortune 50 insurance company. Including: complete industry and competitive analysis, cost benefit analysis, marketing strategy and an exit strategy.Presented final recommendations to senior firm leadership.

Utilized process mapping to identify bottleneck in patient flow in Spine & Pain Management department. Then developed process improvement to maximize staff resources by cross-training existing staff to reduce patient flow-through time 30% at zero-cost.Audited department's monthly supply costs, comparing vendor quotes cost to actual PO's. Identified issue with discounts not being reflected on PO's. Developed new policy for the department to ensure proper dept. supervisor review and approval of all PO's before submission to Accounts Payable.

Systems integration for credit card and ACH processes. Integrating web portals and core system sources with payment processing gateway working with multiple external vendors and internal departments in development, integration and implementation. Development of company specific training materials and policies and procedures and training of staff on procedures.

Bad debt medical collections operations manager. Responsible for managing both daily operations and strategic planning for multi-million dollar portfolio for healthcare facilities nationwide. Managed full realm of revenue cycle from billing to collections for healthcare clients nationwide.* Led the implementation of a new call management system, Ajility, including design, set up of templates and development of training materials.* Designed a new daily reporting package with new system, identifying key performance indicators for both bad debt and early out collection departments.* Led the implementation of a new call recording system and then developed company-wide quality assurance program utilizing the new technology.

Oversee the daily operations of the call center specializing in small dollar medical collections. Responsible for managing daily operations for a multimillion dollar healthcare collections portfolio, managing technical aspects of CRT predictive dialer including troubleshooting, strategic planning, human resources./recruiting, and collection strategy development and deployment.

Created a new department specializing in workers compensation receivables and insurance receivables generating an additional $1.2 million in revenue for the organization. Full responsible for policy and procedure development, collection strategy development and staffing.* Developed strategic relationships with top payers to proactively identify billing issues to push for timely escalation to reduce AR days.