Stephanie Biehn Email & Phone Number

In this role I managed a team of five representatives overseeing a portfolio of up to 30 dedicated client accounts. I coached and developed my team to assemble and present monthly business reviews. I served as an escalation point for issue resolution. In this role, my client vertical was Subscription Box Business. I created and implemented internal SOPs, KPIs, project templates, and typeforms to uncover workflow efficiencies.In this role my performance was measured based on client satisfaction and retention, escalation management, team performance and KPIs.

Fort Lauderdale, Florida, United States

Philadelphia, Pennsylvania, United States

In this role I independently managed all operations functions: from staff interviewing and hiring; labor planning and scheduling; inventory ordering and tracking; team development and coaching; SOP creation and implementation; marketing launches and new product roll-outs; community reach-out and partnerships; and financial management and analysis via weekly financial reports and quarterly profit/loss statement review. In this role my performance was measured based on P&L performance of my independently managed cafes.

Philadelphia

Philadelphia

In this role I promoted and sampled product in various environments such as conventions, events and stores. I acted as site lead during promotion events where we would identify and understand the target consumer profile and introduce them to new products. After promotion events I submitted follow up metrics to measure the impact of my event and I provided feedback to expose the voice of the customer internally. I assisted in management of our regional marketing team stock levels and restock.

Manayunk, Philadelphia

In this role I independently managed all facets of the brick-and-mortar operations for a local independently owned business.