As the TPM, I was responsible for leading the new Digital Program Management department, overseeing large-scale technology projects for the hospitality and lodging industry. I mentored developers and a software engineer on Scrum practices to ensure efficient workload management.One of my key accomplishments was working directly with the department director on the company's largest infrastructure integration project, merging 13 independent software systems into Salesforce and D365. I defined, documented, and implemented best practices for the new IT/PMO department and developed an automated project submittal process used by the entire company.I also collaborated with business analysts to collect machine learning datasets for a future AI project aimed at increasing revenue opportunities. I led workstream leads and subject matter experts in completing cut-over and operational readiness tasks in preparation for Go-Live and designed a high-availability environment plan to prevent server outages from impacting business operations. During Hypercare, I generated daily metric-driven health reports that demonstrated a reduction in time and resources from quote to cash ordering. Thanks to my efforts, the company was able to streamline processes and improve overall efficiency.

I oversaw all aspects of online lending processes facilitated through existing and emerging mortgage technology. Collaborating with cross-functional teams, I resolved client escalations and devised custom solutions by utilizing data and metrics to assess priorities and determine workflow. Implemented milestones for deadlines and process checklists, reducing closings down to 25.7 days instead of the average of 47.2 days. I executed diverse pilot projects and conducted extensive trials of new software geared toward revamping overall procedures before final launch. My dedication and hard work ranked me in the top 5% companywide for metric achievements, maintaining top 25% of metric achievements. Additionally, I earned the top 16% position out of 278 peers by processing over 105 loans per month utilizing propriety software designed in-house. I also set up Scrum pods assigning accountabilities, removing impediments, consulting the Product Owner, held daily update meetings, and ensured the team participated in sprint reviews and retrospectives.

Led private equity portfolios, consumer and commercial loans, $3B student loan debt, and $89B hedge funds. I also secured and managed liquidated loans valued at $700M and evaluated and augmented vendor performance.One of my most significant accomplishments in this role was streamlining the assessment of daily progress and performance by devising and implementing a data analytic scorecard system. This system proved to be highly effective in providing the necessary insights and metrics to improve the overall performance of the organization.Additionally, I was proud to pioneer a business continuity plan focused on optimizing corporate activities and mitigating the effects of acute economic conditions. This plan proved to be critical in ensuring that the company was able to weather the storm during challenging times and continue to operate at peak efficiency.

I was responsible for maintaining all aspects of drydock construction refurbishments, risk assessment, budget management, kick-off meetings, schedule updates, and daily stand-ups. I utilized burn-down and burn-up charts to track progress and used cumulative flow charts to report progress.One of my most notable accomplishments was leading the rebranding and refurbishment/refit project of five drydock ships valued at $327M+. I was also able to reduce late deliverables by 20% through effective pre-planning, proactively resolving risk roadblocks, reorganizing team timelines, and following progress through an S curve dataset. In addition, I controlled a $180M demolition to handover project during a 60-day period.Another achievement was the utilization of cargo watchlist and daily logistics communication to influence stakeholders to agree to efficiently redirect 372 material containers to avoid damage from forecasted hurricanes. Additionally, I participated in sprint planning to create the definition of done targeting the sprint goal, broke each task into monthly sprints, and monitored progress through daily meetings. I ensured that sprint artifacts were documented.

I collaborated with owner's representatives to interpret client needs and expectations and was responsible for directing all aspects of operations, including budget preparation and development, financial forecasting, and administration. It was my responsibility to adhere to core brand standards set by industry giants such as Louis Vuitton, Fendi, and Etro. One of my key accomplishments was achieving $237K in annual savings by securing ideal prices through expert vendor contract negotiations. In addition, I ensured project profitability through monthly invoicing and tracking received payments in a timely manner.

I had the privilege of playing a vital role in the execution of numerous capital budget projects. My responsibilities included planning, procurement, and installation of medical equipment, as well as logistics tracking. One of the highlights of my tenure was overseeing the distribution of equipment worth over $80 million across the nation. I also played a key role in launching 12 hospitals over a four-year period, collaborating with architects, general contractors, and consultants. In addition, I oversaw the close-out procedures for each project, ensuring that material handover and lessons learned were documented and captured project sign-off. To continually improve, I strategized and developed the logistics and installation department, by reviewing and amending operational procedures. I also helped outfit LEAN-certified hospitals by securing buy-in from key stakeholders.