Stephanie Blake Email & Phone Number

Darlington, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

• Provide a range of high-level administrative and PA support to the Directors• Review and approve PO submissions on Quickbooks for Operational Team• Provide HR support for the company• Report monthly financial transactions of fuel purchases and EV charges to Senior Finance Assistant• Assist in promoting and maintaining health, safety and security• Experience of redundancy and disciplinary procedures• Supporting and coaching managers to provide engaging leadership and drive high performance.• Contributed to cultural transformation for the Organisation including policy review, relevant communications and coaching where necessary.• Created and delivered the on-boarding process for new Employees.• Reviewed current policies and procedures to ensure they were legally accurate and determined additional policies and procedures to ensure the Organisation was safe and compliant. • Contributed to setting up employee focus groups in order to enable employees to have a voice

Newcastle Upon Tyne, England, United Kingdom

• Managed a team of Car Cleaners, sub-contractors and Fleet Admin, involving coaching and guiding to ensure KPIs were consistently achieved• Oversee that services, MOTs and cleans are conducted in a timely manner• Liaise with insurance company on a frequent basis to ensure that insurance repairs are handled efficiently and processed loss of use for third party fault claims• Co-ordination of implementing new vehicles and the replacement of existing vehicles in the fleet• Built up strong effective working relationships with all internal staff and external staff to ensure customer needs are properly understood and met• Ensure all vehicles are compliant and maintained to a high standard• All vehicles are maintained and managed to prevent downtime• Carry out risk assessments for cleaning staff• Vehicle cleaning audits• Resolving issues around fleet management• Provide reports as necessary

• Producing and implementing HR policies and procedures for the company• Assisting in the recruitment of new staff• Conduct appraisal reviews and lead weekly meetings• Maintain staff personnel records, processing new employee details• Management of the process of external post and courier service• Manage the general housekeeping and cleaning services in the office• Conduct regular reviews of the facilities to ensure required standards of presentation are maintained• Ensuring that a high standard of customer service is given• Managing the Customer Service Team and monitoring their performance• Answering general customer enquires (email and telephone)• Dealing with customer complaints

• Sub-contracting and managing Vehicle Cleaners and Checkers (for over 400 vehicles)• Arranging services and MOTs• Managing accident repairs• Setting up systems and procedures for the effective management of the fleet• Management of junior staff• New vehicle installation procedure and deployment

• General office administration tasks; such as filing (paper based and electronic), photocopying, ordering office supplies, distribution of invoices, making travel arrangements for colleagues and other duties of a similar nature• Answering telephone calls and responding to emails • Inputting supplier invoices Quickbooks (accounting system), processing and recording payments.

Durham, United Kingdom

• Ensure an excellent standard of customer and professionalism are achieved at all times• Maximise bookings and sales• Responsible for the day to day queries that arise• Ensure all financial information is recorded accurately and paid promptly• Handling telephone and internet queries• Deal with all complaints in a courteous and efficient manner• Ensure stock takes are undertaken and orders are placed in accordance with agreed procedures• Ensure cash and bills are handled in a secure and responsible manner

Peterlee

• Updating and maintaining databases (electronic and hardcopy)• Responsible for authorising/declining staff holidays• Record staff absences• Liaise with the training department

Durham, United Kingdom

• Open and close the store• Reliably handled large sums of money• Dealing efficiently with the public

Durham, United Kingdom

During exam periods - 2007 and 2008

Durham, United Kingdom

Summer Job (2004 and 2005)• Developed networking skills, interpersonal skills and communication skills. • Working quickly to a high level of accuracy• Maintaining polite professionalism, even with difficult customers

Msc Applied Psychological Research, Psychology, B

Empirical Project - Relationships between personality characteristics and team identification when predicting match related behaviour.

Bsc/Ba Psychology With Media Studies (British Psychological Society Accredited), Psychology With Media, 2:1

• Empirical Project – ‘Who are the 21st century football hooligans and what influences their behaviour? • Modules including – Mental.

A Levels

Activities and Societies: Charity CommitteeA Levels – Psychology (C), Classical Civilization (C), History (D), General Studies (D)

Gcses

Activities and Societies: School Big Band and Concert Band