Stephanie Blake Email & Phone Number

Cincinnati, Ohio, United States

Defining and executing customer success and adoption strategy to ensure frictionless retention and growth in the accountCollaborating with customer to develop a Success Plan that defines success criteria, measurable outcomes and an execution strategy Retaining customers through continuous engagement, iteration and improvement of their Success Plan during the entire lifecycleEngaging Red Hat teams and Partners to deliver on customer success strategyServing as a trusted advisor who showcases Red Hat value through regular stakeholder updates and Executive Business ReviewsAdvocating for customer’s needs by being the voice of customer back into Red Hat

Responsible for the business unit’s operations long-term sustainability. Areas of accountability include the successful execution of Direct Options’ business plan, ensuring the go-to-market strategy is fully supported and operational and client and financial goals are achieved.

As SVP, Client Engagement, I led the client services organization within Direct Options including Account Management, Business Development, Analytics, and Production teams. I own the entire client experience and advocate for our clients to ensure their success and satisfaction. My primary role is building and growing a result driven team using analytics and data to increase revenue, enhance the client experience, drive insights and activities with the greatest ROIs and lead individuals and teams to do the same.

Cincinnati, Ohio Area

Build and grow client relationships. Identify and expand opportunities within existing client organization. Develop marketing strategies and program recommendations consistent with achieving client’s goals and objectives. Prioritize, manage and complete time-critical projects correctly, on time and on budget. Plan and budget campaign execution and project management. Gather requirements and guide internal staff in developing, maintaining and fulfilling reports, production and creative.

Spearhead initiative for a redesign of company’s core product offering from strategic planning to tactical activities. Define business and functional requirements, identify and select user experience and graphic design professionals, study competitor products, develop pricing model, and contribute to sales and marketing strategy. Lead cross-functional team to add new features, improve usability and functionality. Support sales team by serving as subject matter expert in developing sales tools and presenting product to clients.

Develop marketing strategies and program recommendations consistent with achieving client’s goals and objectivesPrioritize, manage and complete time-critical projects correctly, on time and on budget.Plan and budget campaign execution and project managementGather requirements and guide internal staff in developing, maintaining and fulfilling reports, production and creative

Serve a dual-role coordinating marketing initiatives for two Aveda cosmetology schools and serving as coordinator for new business openings including a high-end Aveda salon and school expansion.

Pivotal in the development of a new business through performing all administrative and project support functions. Conducted in-depth business-development research and compiled results for review by owner.

Provided administrative support to the Vice President of Sales and Education focusing primarily on preparing sales forecasts and budgets for $10M territory.Coordinated weekly advanced education workshops and events for the East Coast and provided administrative support to Director of Education.

Associates, Business

Project Management Certification Program