Facilitated rental transactions between property owners and tenants.Marketed and listed properties, conducting viewings and presenting property features to potential renters.Assisted tenants with the application process, ensuring all documentation was completed accurately.Provided comprehensive support throughout the rental process, enhancing client satisfaction.

Compiled and organized investor CRM information.Onboarded new clients into the system, ensuring a smooth and efficient transition.Assisted in the compilation of year-end tax information.Consistently met high service level commitments to clients and management.

Delivered remote Tier 1 technical support of ELD (electronic logging device) Software related to mileage tracking and vehicle safety monitoring. ➟ Resolved 40+ calls per day by asking probing questions and troubleshooting various issues. Opened, documented, and closed tickets within Salesforce.➟Leveraged Slack to share best practices, new information, and solutions to common to complex issues. ➟ Passed monthly compliance audits by 100% and consistently met or exceeded monthly quotas.

Quickly learned mortgage regulations and company policies to provide mortgage customers with quality support.➟ Ranked Top 10 Performer in daily productivity for 6 consecutive months. Managed 70+ inbound calls per day supporting customers with a variety of questions, concerns, and issues ranging in complexity.➟ Followed strict communication compliance regulations per Federal Banking regulations and company policy. Led team in customer satisfaction survey scores. ➟ Resolved technical support issues for borrowers regarding online accounts and provided clarification on mortgage loan and property tax questions. Analyzed customer documents to ensure accuracy of response

Provided customer service and technical assistance to Grove Collaborative, an e-commerce company, customers. ➟ Helmed 50+ ticket resolutions per day, providing customers support via phone, email, and live chat. Supported customers with product inquiries, customer referral program, billing, cancelations, etc. ➟ Recognized as Top 3 Performer for customer satisfaction scores and productivity. Relocated to Illinois.

Championed customer success, technical support, and the outbound sales of key products including SSL Certificates, Domain Names, Discount Domain Club, Website Builders, Hosting, Emails, and Website Security. ➟ Executed 50-60 calls per day utilizing dialer software integrated with proprietary CRM system. Quickly reviewed account to provide white glove customer service and support. ➟ Consulted customers on product offerings; Exceeded quota goals achieving 2-3 upsells per day.