Leader of revenue cycle for a molecular diagnostic laboratory during the height of the COVID-19 pandemic driving collections of more than a billion dollars for testing services across multiple industries• Designed and implemented a strategic plan with a multi-faceted approach to support the financial performance of a rapidly growing laboratory• Led through organizational change by identifying and driving organizational improvements needed to adapt quickly to changing market demands, payor policy, technology, internal initiatives, catalyzing new approaches to improve results by transforming organizational culture, systems and services• Increased staffing from 20 to over 700 within a three month period leveraging remote and local staffing resources and vendor partner relationships• Streamlined processes and workflows to optimize efficiencies and deliver timely submission of claims and invoicing to over six thousand clients• Reconfigured billing and laboratory information systems to accelerate collections and minimize denials• Maintained billing and regulatory compliance throughout the billing event of the century for the largest independent COVID-19 testing laboratory in the country• Active participant on the senior leadership team helping to develop strategy and implement solutions supporting continuous performance improvement

Results driven leader with more than 25 years of experience in medical practice operations and revenue cycle management. Initiator of change with a reputation of igniting positive results for independent and privately owned practices, large privately owned specialty groups, and large hospital owned and managed medical networks. Evaluation of current AR performance, identifying and prioritizing key drivers of performance, and executing the implementation of process changes to reach the 75th percentile of MGMA benchmark and beyond is what I do. I have served as the Interim Revenue Cycle Director and Resident Revenue Cycle Expert in multiple markets while improving performance. I have successfully implemented new practice management and EMR software for medical practices. I received my Bachelor of Science in Business Administration and Management (Cum Laude) from Virginia Commonwealth University including a minor in Spanish. I enjoy coaching Little League baseball in the summer, traveling abroad, and being Wonder Woman.

• Implemented successful practice management system conversion to athenaCollector for Bon Secours Virginia Medical Group • Participated in design, build, validation, and implementation of Epic EMR as the ambulatory pilot for the entire health system• Developed and maintained revenue cycle budget targets including 72 million in annual collections for the Bon Secours Richmond market• Delivered accounts receivable management for over 250 multi-specialty providers in Richmond including family practice, internal medicine, pediatric, gynecology-oncology, general surgery, cardiology, endocrinology, orthopaedic surgery, sleep disorder medicine, wound clinics, behavioral health, female pelvic and reconstructive surgery, inpatient surgical specialists, surgical dermatology, cardiac surgery and urgent care centers throughout Central Virginia (including provider-based billing and rural healthcare clinics)• Exceeded 75th percentile for AR management as defined by MGMA• Created and maintained office policies and procedures and compliance plan• Recognized by organization for best practice performance• Organized revenue cycle leadership across multiple Bon Secours markets• Supported and executed affiliate services and strategies to private community physician groups • Managed as many as sixty-five employees and led the workplace in employee engagement as measured by Gallup

• Utilized ICD-9 and CPT coding skills within one of the largest dermatological practices in the Louisville area. • Focused on prompt managed care insurance reimbursement and appeals for all denied claims using Medical Manager Software. • Excelled in customer service and established an exceptional working relationship with multiple insurance carriers. • Thrived within a strong team oriented environment.

• Billed, posted, and pursued payments on all managed care claims for a large MSO containing more than seventy family practice, pediatric, and internal medicine physicians.• Tracked lives and payments for several capitation contracts using Medic computer software • Exceeded quarterly aging and revenue targets established by the physicians.• Created and maintained the Penrose Inpatient Physician Services program. Entered all patient demographic data, coded all claims, submitted all charges, posted all payments, managed all account receivables, and processed all collection accounts for the hospitalist physicians of the MSO

• Maintained physician schedules for an orthopaedic practice using Medic computer software• Created templates for physician schedules • Directed medical records and x-rays to satellite office locations• Commended for excellence in customer service

• Learned all administrative functions of a medical office• Worked directly with the practice administrator to organize office materials and reports• Promoted to the office file clerk followed by insurance biller and part time receptionist• Gained a wealth of knowledge of computer software and operational office processes