Stephanie Borrero Email & Phone Number

Frontierland Operations

· Launched and implemented new Coordinator Recap through OneNote to establish a seamless overview of the day and operation. · Designing and developing engaging and informative resources such as Track Talk Notes and Cast TVs to maintain interpersonal communication and a positive Cast environment. · Encourage collaboration and development amongst Coordinator team by designing mentorship pairs to strengthen partnership and professional growth through Cast to Coordinator Mentorship Program. · Partnered with Information Technology to advance technology on 328 iPhones Park-Wide with a focus on increasing the mobility and accessibility for Coordinators. · Spearheaded the Diversity and Inclusion team to raise awareness through Event Expos and Bulletin Boards that highlight self-expression, beliefs, and personalities in order to foster one-on-one relationships. · Boosting Attraction Safety Audit Scores by promoting daily Attraction Safety Audits and introducing an Audit recap for tracking results and accountability.Standardization through constant evolution of Lightning Lane and Genie+ to customize vacation planning for guests

Asia Operations

· Facilitated, educated, and updated COVID 19 Location Specific Training Guide procedures during the phased reopening of Disney's Animal Kingdom Theme Park. · Organized Cast recognition events such as Hero Recognition Campaign, birthday boards, and end of the summer 2019 recognition event. · Advocated Be Well Be You healthy pursuits through the creation of the Asia Wellness Group, a continuation of the program and a forum for encouragement, sharing of resources, and partnership. · Championing training and documentation for the area, mentoring Trainers in redlining techniques, agendas and submitting Content Feedback through Train Me. · Reimagined Kali River Rapids Lightning Lane queue setup during the transition to Genie + to maximize budget for proper guest flow area wide. · Increased the RPC from 799 to 1481 by implementing Efficiency guide to help cast optimize the guest experience through effecting loading and unloading procedures to maximize the Ride per Capita.

Adventureland/Liberty Square Operations

- Configured queues to ensure the safety of performers and guest during parade and special events. - Instilled the Four Keys Basics by applying each to daily tasks inside and outside of the workplace.

Bachelor Of Science - Bs, Hospitality Administration/Management

High School Diploma