Senior Communications Consultant (Through September 2024)
CurrentIn positions of increasing responsibility, managed provider communications to drive providers to comply with health care management programs and insurance requirements; contributed to member, account, and internal associate communications related to provider-facing initiatives:• Developed and refined messaging for providers to ensure that communication was clear, actionable, and aligned with corporate messaging• Led cross-functional communications teams for new initiatives to ensure consistency of messaging and coordinate timing• Managed writing and editing of feature articles, brochures, executive letters, handbooks, fact sheets, and member letters from conception through publication• Served as writing and proofreading resource for other members of my team• Developed slides to train internal and external audiences about significant changes to the way they do business to ensure compliance• Responded to RFPs and legislative, regulatory, and media requests• Served as subject matter expert to explain provider initiatives to other internal audiences • Developed surveys and other market research tools to gather information about how well constituencies understood our initiatives• Developed communication plans for community organizations as part of Blue Cross' skills-based volunteering effortsSkilled in Digital Content Management, Microsoft Suite (Powerpoint, Word, Xcel), Adobe Suite
