Supporting vulnerable clients in the community by ensuring their utility bills are manageable, giving them confidence they can keep their homes warm and reduce the risk of hospitalisation. Adding clients to the Priority Services Register, benefit checks, income maximisation and debt referrals. We can also refer to external organisations such as Hampshire Fire & Rescue, and Adult Social Services.

Supermarket Assistant varied role, including the following:•Compliance department, tasks consisting of answering the phone to external stakeholders, management and customers, waste product and working with FareShare food donation programme, price tickets and promotional launches. •Payment department tasks including Welcome Desk support, check out mainlines and self-check out management.•Recruitment support with my background in HR I hosted interviews, completed job offers and inductions for new starters.•Dining Room chef cooking for Partners breakfast and lunch, stocking vending machines and ensuring all compliance adhered to (food temp checks etc). •Partner of the Month programme with in-house nominations to improve Partner morale and teamwork.

 Consistent achievement of retail and treatment sales/trade targets across 15 retail sites and two treatment spas, exceeding regional and company performance. Recruiting, training, coaching and development of my team (60+ people) to ensure succession planning and retaining talent. Staff turnover percentage reduced by 20% in 2019, outperforming company results.  Spa business consistently increased across retail, treatment and occupancy year on year, above company results.  Held manager meetings throughout the year presenting results, sharing success from the area and company, supporting training initiatives.  Five-star customer service delivery and networking with retail partners (John Lewis, Debenhams, Boots, HOF, Fenwick and Morley’s) to negotiate additional brand presence in stores. Supporting my team with regional project work, sharing best practices and excelling in achieving the company values (respect, co-operation, engagement, audacity and passion). Managing HR/ER cases within all areas of people management including consultations, grievances, flexi-working and disciplinaries.  Diary and journey cycle planning requiring exceptional organisation, planning visits according to business needs and travel demands.

 Empowered and motivated 45 independent brand partners to increase trade sales, developed 3 accounts to Gold Salon elite status within 2 years.  Organised diary journey cycles to ensure maximum ROI, planning visits with training, events and new product sell-in.  Followed up trade enquires and opened new business accounts.  Monitored sell-in to sell-through ratios, achieving optimum ratio of 1.8, ensuring accurate stock control and successful brand representation within the partner businesses. Five-star customer service delivered with all brand partners to maximise brand presence in the account, increasing trade sales.  Operated within set budgets, travel time and escalated additional expenditure where required.

 Empowered and motivated team of 14 to deliver five-star customer service, ultimately surpassing retail and treatment sales targets across counter and spa business. Highest volume of Double Serum sales during 2012 launch in the UK for one account.

Achievements include:•Consistent achievement of sales targets•Developed new team member to the Company’s elite team of therapists in W1

Achievements include:•Highest growth in skincare and foundation sales for the area, winning two incentives •Highest growth over target for two national promotions, winning both incentives •Increasing sales through building customer loyalty and hosting events such as coffee mornings