Stephanie Bright Email & Phone Number

Metairie, LA, US

Metairie, Louisiana, United States

• Manage all phases of customer requests, which includes importing orders into various databases and tracking progress through completion.
• Work directly with sales team to properly and efficiently schedule all new orders.
• Coordinate telecommunication cutover dates with internal groups and effectively communicate pertinent information to meet project deadlines.
• Schedule and monitor technician dispatches for onsite service calls.
• Initiate and complete orders for moves, adds, changes, and disconnects with other CLECs.
• Validate, create, and manage customer circuit and Local Number Portability (LNP) orders.

• Review COVID-19 diagnosis collection process with a third party health and wellness company.
• Manage and evaluate each situation and determine if further actions are needed to ensure the safety of the Crewmembers and the Restaurant.
• Communication with Restaurant, Area, and Regional Leaders regarding next steps for each individual case and establish if a Safety Investigation must take place.
• Ensure safety is top priority at each Restaurant; and conduct and manage contact tracing via camera audits, if necessary.
• Contact potential exposures and encourage them to self-quarantine.

• Facilitate training classes for the NRO.
• Subject matter expert (SME) for training and standards.
• Ensure and support the highest levels of training standards, processes, and systems at all NRO's.
• Manage all administrative tasks associated with each NRO before, during, and after the opening in a timely fashion.
• Evaluate Crewmember performance and identify future Leaders among them.
• Assist and support Restaurant Area Leaders in ensuring a successful restaurant opening.

Metairie, Louisiana, United States

• Directly control all daily operations of the restaurant including, but not limited to, crew and customer relations, cash, safety and security, proper food handling, and management of inventory.
• Guide, manage, motivate, and empower the Cane’s Crewmembers.
• Lead high energy and high performing shifts with the main focus being the customers, working hard, and having fun.
• Responsible for the restaurants’ performance on and off scheduled shifts.
• Ensure all food orders are prepared to Raising Cane’s standards.
• Assure Crewmember and Customer safety and security during shift.

Greater New Orleans Area

• Manage all phases of customer requests, which includes importing orders into various databases and tracking progress through completion.
• Work directly with sales team to properly and efficiently schedule all new orders.
• Coordinate telecommunication cutover dates with internal groups and effectively communicate pertinent information to meet project deadlines.
• Schedule and monitor technician dispatches for onsite service calls.
• Initiate and complete orders for moves, adds, changes, and disconnects with other CLECs.
• Validate, create, and manage customer circuit and Local Number Portability (LNP) orders.

Greater New Orleans Area

• Directly manage all purchasing within the company.
• Observe and manage inventory levels.
• In charge of maintaining a constant relationship with vendors.
• Negotiate costs and wholesale pricing options with vendors which have resulting in an improved gross margin rate.
• Research various vendors and determine which will be the best option for the company.
• Control inventory of over $150,000.

Greater New Orleans Area

• Promptly respond to incoming calls and customer emails requesting assistance.
• Provide timely and accurate technical support to external customers.
• Assist customers onsite when needed for any hardware and/or software issues.
• Create and maintain troubleshooting documentation.
• Directly handle and troubleshoot all internal computer software and/or software issues.
• Support more than 5,000 Voice over IP (VoIP) telephony users.

• Responsible for running the restaurant when no general manager was present.
• In charge of maintaining organization of the restaurant.
• Responsible for making sure all customers are satisfied.
• Assisted with monthly inventory and ordering.

• Responsible for fulfilling customer orders and preparing dishes in a timely manner.

Ba, Business Administration

Activities and Societies: The Thirteen Club, Dean's List, Principal's List, Honor's List

Education record

Activities and Societies: Class Council, Hi-Y, Key Club, Spanish Club, Spirit Club, Student CouncilGraduated with honors in English, Math.